Olivia Wilson
Ottawa
Summary
With a robust background at Loblaws Company, I excel in operations management and team leadership, fostering a culture of engagement and continuous improvement. My strategic approach has significantly enhanced team performance and operational efficiency, leveraging skills in customer service and project management to exceed corporate goals.
Overview
4
4
years of professional experience
Work History
Manager - PC Express
Loblaws Company
08.2022 - Current
- Through coaching, developing, and inspiring store colleagues, I’ve built teams that consistently achieve and exceed operational goals.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Cross-trained existing employees to maximize team agility and performance.
Apparel Clerk
Loblaws Company
09.2020 - 08.2022
- Conducted regular inventory audits to identify discrepancies and maintain accurate records for improved stock control.
- Coordinated efficient restocking efforts during peak hours to minimize disruptions while maximizing product availability for browsing customers.
- Enhanced store appearance by maintaining displays, organizing merchandise, and ensuring cleanliness.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
- Reduced shrinkage levels by conducting thorough checks during receiving processes and monitoring fitting rooms.
Additional Loblaws Experience
Loblaws Company
09.2020 - 08.2022
- PCX: picking, QB, pre calls, leader, dealing with customers, using cash
- Floral / Garden center: Wrapping flowers, worked cash, watering, picking dead heads, helping to prep for takedown of garden center
- Natural Value / HABA: cross merchandising , facing, tables, customer service, putting out stock
- HMR: Meal prep, cash, customer service
- Grocery: display tables, stock shelves, price changes
- Frontend: cash, customer service
- Bakery: commercial, worked frozen, packaged bread, customer service
- Reno: worked at other stores to set up ESL tags
Education
Biomedical Sciences
Fleming College
Peterborough, None06-2022
High School Diploma -
St. Francis Xavier High School
Ottawa06-2021
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Goal setting
- Operations management
- Project management
Languages
English
Native or Bilingual
French
Professional Working
Timeline
Manager - PC Express
Loblaws Company
08.2022 - Current
Apparel Clerk
Loblaws Company
09.2020 - 08.2022
Additional Loblaws Experience
Loblaws Company
09.2020 - 08.2022
Biomedical Sciences
Fleming College
High School Diploma -
St. Francis Xavier High School
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