Olivia Wilkinson
Newtonville,ON
Summary
I'm a motivated part-time student at Durham College, enrolled in the Recreational Program, with strong communication skills and extensive customer service experience. Seeking to gain valuable experience in a professional setting to further enhance my skills and advance my career.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Team Leader
Dollarama
06.2023 - Current
- Coordinated project timelines for enhanced collaboration among team members.
- Worked alongside a team to build the store from ground up
- Fostered a positive work environment through strong leadership and team building.
- Developed and maintained relationships with customers and suppliers.
- Led training initiatives, enhancing employee skills and confidence.
Assistant Team Leader
Dollarama
01.2021 - 05.2023
- Conducted periodic inventories and physical counts of product supplies
- Stocked shelves, racks, and bins with new or transferred merchandise
- Answered customer questions and provided store information with friendly customer service
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members
- Understood and followed oral and written directions
Co-op Placement
Hillsdale Terrace
10.2024 - 12.2024
- Prepared timely reports on patient progress, enhancing communication among healthcare providers and informing any necessary adjustments to treatment plans with other recreational therapists.
- Contributed to the increase of patient satisfaction scores by regularly evaluating and adjusting therapy plans based on feedback and progress.
- Created a monthly calender alongside a team of recreational therapists
- Organized community outings for patients, increasing their participation in social events and enhancing their sense of inclusion.
- Used ActivityPro to document client participation.
- Facilitated one to one and group programs surrounding clients goals, needs, and interests
Co-Op Student
Pharmasave Medicine Chest
01.2023 - 06.2023
- Filled and evaluated prescriptions for completeness, accuracy and legality
- Answered telephones professionally and responded appropriately to customer needs or requests
- Organized and replenished medication shelves and supplies
- Assisted pharmacists in filling prescriptions accurately and efficiently, ensuring patient safety
Co-op Student
King Physiotherapy & Rehab Clinic
09.2021 - 06.2022
- Performed therapeutic exercises with patients to improve strength, flexibility, coordination, posture and balance
- Cleaned and maintained physical therapy equipment to prepare for use by patients
- Maintained accurate records documenting all aspects of patient care provided
- Evaluated patient's range of motion, strength, balance, and coordination to develop an effective treatment plan
- Collaborated with cross-functional teams to achieve shared goals and objectives.
Babysitter
Self-Employed
06.2018 - Current
- Provided direct-care services for children of varying ages
- Maintaining a positive attitude while being patient and understanding with the children
- Using problem-solving skills to anticipate potential issues before they arise
- Cared for children by preparing meals and providing snacks.
- Followed specific guidelines from parents regarding children's routines and preferences.
Education
RECREATIONAL THERAPY -
Durham Collage
Oshawa, ON04.2025
HIGH SCHOOL DIPLOMA -
Bowmanville High School
Bowmanville, ON06.2023
Skills
- Problem solving
- Critical thinking
- Time management
- Organizational skills
- Friendly customer service
- Flexibility skills
- Mindfulness techniques
- Creative expression
- Teamwork and collaboration
Certification
- First Aid Certificate
- Therapeutic Recreation Ontario (TRO)
- Full G Driver's License
- M2 License
Timeline
Co-op Placement
Hillsdale Terrace
10.2024 - 12.2024
Assistant Team Leader
Dollarama
06.2023 - Current
Co-Op Student
Pharmasave Medicine Chest
01.2023 - 06.2023
Co-op Student
King Physiotherapy & Rehab Clinic
09.2021 - 06.2022
Assistant Team Leader
Dollarama
01.2021 - 05.2023
Babysitter
Self-Employed
06.2018 - Current
- First Aid Certificate
- Therapeutic Recreation Ontario (TRO)
- Full G Driver's License
- M2 License
RECREATIONAL THERAPY -
Durham Collage
HIGH SCHOOL DIPLOMA -
Bowmanville High School
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