Olivia Weir
Sault Ste. Marie,ON
Summary
Dynamic General Manager with a proven track record at McDonald’s, excelling in operations management and team leadership. Spearheaded initiatives that boosted employee retention and streamlined inventory control, driving significant cost savings. Adept at strategic planning and fostering strong customer relationships, ensuring operational excellence and enhanced service quality.
Overview
15
15
years of professional experience
Work History
General Manager
McDonald’s
Sault Ste. Marie, ON
08.2010 - Current
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Developed training programs for staff, enhancing team performance and service quality.
- Analyzed sales data to identify trends and adjust marketing strategies accordingly.
- Implemented cost-control measures to optimize budget allocation across departments.
- Fostered a positive work environment, promoting employee engagement and retention initiatives.
- Collaborated with cross-functional teams to enhance customer experience through feedback integration.
- Established operational goals aligned with corporate objectives, driving team accountability and results.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
Food Service Worker
Sault Area Hospital
09.2022 - 01.2024
- Prepared and served meals in accordance with dietary guidelines and safety standards.
- Maintained cleanliness and organization in food preparation areas to ensure compliance with health regulations.
- Collaborated with kitchen staff to efficiently manage food inventory and minimize waste.
- Assisted in training new employees on food handling procedures and safety protocols.
- Monitored food temperatures to guarantee quality and adherence to health codes.
- Responded promptly to customer inquiries, ensuring a positive dining experience for patients and visitors.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Learned other teammates' work tasks to train as backup.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Set up and broke down food service lines quickly to maintain service flow.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
Educational Assistant
Algoma District School Board
Sault Ste. Marie, ON
08.2020 - 08.2022
- Supported classroom activities by assisting teachers with lesson preparation and material organization.
- Facilitated student engagement through interactive learning sessions and group discussions.
- Adapted instructional materials to meet diverse learning needs of students.
- Monitored student progress, providing feedback and guidance to enhance academic performance.
- Collaborated with educators to implement individualized education plans (IEPs) for students requiring additional support.
- Assisted in maintaining a positive classroom environment, promoting respect and cooperation among students.
- Implemented classroom management strategies to ensure a safe and conducive learning atmosphere.
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
- Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decisionmaking.
- Enhanced classroom management through the implementation of positive reinforcement techniques and clear expectations for behavior.
- Improved student comprehension by utilizing differentiated instructional strategies tailored to individual learning needs.
- Supported student learning objectives through personalized and small group assistance.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported classroom teachers by monitoring behavior, taking attendance, and completing other administrative tasks as needed.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Facilitated small group instruction targeted toward specific skill gaps or areas needing improvement based on identified student needs.
- Contributed to school-wide initiatives aimed at improving overall student achievement and wellbeing.
- Promoted a safe and inclusive learning environment by addressing instances of bullying or discrimination promptly and effectively.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Coordinated with other staff members to ensure seamless transitions between classes or grade levels for students requiring additional support services.
- Implemented data-driven instruction, analyzing assessment results to inform future lesson planning and instructional practices.
Education
Advanced Diploma - Child And Youth Care
Sault College of Applied Arts And Technology
Sault Ste. Marie05.2014
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Relationship building
- Staff training/development
- Inventory control
- Customer relationship management
- Staff supervision
- Goal setting
- Employee scheduling
- Verbal and written communication
- Administrative skills
- Motivation
- Schedule management
- Labor cost controls
- Deadline oriented
- Strategic planning
- Performance improvement
- Workflow planning
- Performance evaluations
- Troubleshooting expertise
Languages
English
Full Professional
Timeline
Food Service Worker
Sault Area Hospital
09.2022 - 01.2024
Educational Assistant
Algoma District School Board
08.2020 - 08.2022
General Manager
McDonald’s
08.2010 - Current
Advanced Diploma - Child And Youth Care
Sault College of Applied Arts And Technology