Olivia Ward
Brantford,ON
Summary
Dedicated student with 3+ years of experience in customer service and working with youth within the community. I am equipped with excellent communication skills and customer service skills to provide library support.
Overview
6
6
years of professional experience
Work History
Crew Trainer
McDonald's, 27 Stanley Street
Brantford, Ontario
07.2021 - Current
- Train new crew members, ensuring that they understand McDonald's standards
- Work in multiple roles, including the front counter and drive-thru
- Operate the Point of Service (POS) system to take orders accurately
- Greet customers and provide friendly service to create a positive atmosphere
- Prepare drinks, fries, and package orders quickly and accurately
- Keep workstations clean and follow food safety guidelines
- Maintain cleanliness in the dining room by sweeping, mopping, and sanitizing the tables and chairs.
- Communicate with crew members to stay organized during busy hours
Childcare Provider
Private Residence
Brantford, Ontario
10.2019 - 03.2020
- I walked two children to and from school safely
- Prepared meals and snacks
- Supervised children to ensure their safety
- Organized and supervised games, crafts, and other activities
- Followed a bedtime routine to stay on schedule
Education
High School Diploma -
Pauline Johnson Collegiate And Vocational School
Brantford, ONBachelor of Technology - Automation Systems Engineering
McMaster University
Hamilton, ONSkills
- Customer service
- Team collaboration
- Computer proficiency
- Time management
- Detail-oriented
- Organization
- Working independently
- Problem Solving
Volunteer Experience
Youth Leadership Development Program | Woodman Park Community Centre | 11/2021 - 02/2022
- Helped run games and activities during day camps and kids' nights
- Assisted with supervising kids during indoor and outdoor activities
- Set up and sanitized equipment before and after use
- Completed youth leadership course to build teamwork and communication skills
Timeline
Crew Trainer
McDonald's, 27 Stanley Street
07.2021 - Current
Childcare Provider
Private Residence
10.2019 - 03.2020
High School Diploma -
Pauline Johnson Collegiate And Vocational School
Bachelor of Technology - Automation Systems Engineering
McMaster University
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