Olivia Vo
Apple Valley
Summary
Self-motivated through front desk and volunteer work, highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
3
3
years of professional experience
Work History
AVCI Explainer
Apple Valley Center for Innovation
Apple Valley
09.2022 - 04.2025
- Educated children grades kindergarten through 5th on STEM & space science, with experiences such as simulation and activities (STEM nights).
- Produced and acted in plays/assemblies at elementary schools about science.
- Analyzed customer feedback to improve future versions of our shows, STEM nights, and new coming explainers.
- Trained new coming explainers.
Front Desk Receptionist
Beauty Nails & Spa
Victorville
11.2023 - 02.2025
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Greeted customers warmly and made them feel welcome.
- Responded to customer inquiries via phone, email, and in person.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Assisted with scheduling appointments for clients, visitors, and employees
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Opening & closing shop
Education
High School Diploma -
Academy For Academic Excellence
Apple Valley, CA06-2027
Skills
- Customer service
- Cash handling
- Time management
- Effective communication
- Team collaboration
- Problem solving
- Event planning
- Public speaking
- Customer assistance and interaction
- Fluent in Vietnamese
- Attention to detail
Affiliations
- Freestyle Snowboarding
- Tennis Player
- National Honor Society
- Principal’s Honor Roll
Timeline
Front Desk Receptionist
Beauty Nails & Spa
11.2023 - 02.2025
AVCI Explainer
Apple Valley Center for Innovation
09.2022 - 04.2025
High School Diploma -
Academy For Academic Excellence