Olivia Ventre
Petrolia,Ontario
Summary
Proven track record in enhancing customer satisfaction at McDonald's through exceptional customer service and problem-solving skills. Demonstrated expertise in cleaning and maintenance with significant contributions to Pro Glass Tinting, ensuring pristine environments. Skilled in working both independently and as part of a team, adept at adapting to high-pressure situations.
Overview
4
4
years of professional experience
Work History
Domestic Helper
Pro Glass Tinting
01.2020 - Current
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
- This is my parents business and they provide maintenance and janitorial services for the town of Petrolia and I help out when needed.
- Conducted deep cleaning tasks such as dusting furniture, vacuuming carpets, and mopping floors for an immaculate living space.
- During Covid I helped out a lot with disinfecting of offices and indoor and outdoor spaces both for the public and private use.
Customer Service Representative
McDonald's
10.2022 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Lambton Central Collegiate And Vocational Institute
Petrolia, ON06.2025
Skills
Cleaning proficiency
Pet Care Abilities
Waste disposal
Customer Service
Problem-solving abilities
Active Listening
Customer Relations
Working as part of team
Languages
English
Native or Bilingual
Additional Information
My family and I also breed German Shepherds and I have been very active in looking after our dogs and especially caring for the puppies once they arrive. I care for their living area and keep it clean and neat. Feeding and at times where needed some pups have needed extra help with bottle feeding. I have also administered deworming (Strongid-T) and brought the pups to the vet when it was time for their first shots.
I really enjoy taking care of the pups and seeing them grow and go to new families. I really enjoy working with animals and would love the opportunity to take my Grade 12 co-op with you all at Robinsons Veterinary Services.
Timeline
Customer Service Representative
McDonald's
10.2022 - 04.2023
Domestic Helper
Pro Glass Tinting
01.2020 - Current
High School Diploma -
Lambton Central Collegiate And Vocational Institute
Similar Profiles
Jason MosesJason Moses
Lead Technician at Solar Eclipse Glass Tinting Inc.Lead Technician at Solar Eclipse Glass Tinting Inc.
Nicholas DeLUcaNicholas DeLUca
Cleaning Crew Member at All Pro Window TintingCleaning Crew Member at All Pro Window Tinting
SARAH BOTTINGSARAH BOTTING
Office Manager at Shade & Frost Glass Tinting Pty LtdOffice Manager at Shade & Frost Glass Tinting Pty Ltd