OLIVIA ULBIN
Niagara Falls,Canada
Summary
Esthetician student at Niagara College with several years of customer service, retail, and hospitality experience. Strong communication and interpersonal skills with experience assisting guests, processing transactions, and working in fast-paced environments. Detail-oriented, reliable, and passionate about creating positive client experiences.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Guest Experience Ambassador
Niagara City Cruises
Niagara Falls, ON
05.2026 - 09.2026
- Greeted guests and shared Niagara City Cruises information.
- Assisted with boarding steps, counted and managed guest capacity, and scanned and verified guest tickets.
- Distributed ponchos, directed guests through boarding areas, and answered questions to provide a positive guest experience.
Sales Associate
Boathouse
Niagara-on-the-Lake, Ontario
07.2025 - 10.2025
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts, and counting money back change.
- Restocked shelves, maintained knowledge of merchandise and policies, and performed floor moves, merchandising, display maintenance, and housekeeping.
Waitress/Bartender
GIGIS
St. Catharine's, Ontario
05.2025 - 09.2025
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Mixed cocktails and beverages according to established recipes and brought wine selections to tables with appropriate glasses.
- Took customer orders accurately using POS system and communicated daily specials to customers.
Waitress
The Flying Saucer
Niagara Falls, Canada
10.2024 - 03.2025
- Greeted guests promptly, showed them to their tables, and presented menus upon entry.
- Explained daily menu offerings and specials, made personalized recommendations based on customer preferences.
- Prepared and served beverages, accurately entered customer orders into POS system, and delivered high-quality customer service in a fast-paced environment.
Volunteer
YMCA OF NIAGARA
Welland, Canada
01.2024 - 05.2024
- Assisted in the after-school program for children ages 0–14, providing a supportive and engaging environment.
- Facilitated and coached various games and activities, including dodgeball, octopus, basketball, soccer and more.
- Promoted teamwork and sportsmanship while ensuring a safe and inclusive atmosphere for all participants.
Cashier
FOOD BASICS MCLEOD ROAD
Niagara Falls, Canada
09.2021 - 05.2024
- Proficient in operating cash registers and handling cash transactions accurately and efficiently.
- Demonstrated exceptional customer service skills and effectively resolved customer complaints.
- Adapted to a fast-paced work environment, maintaining composure and efficiency during peak hours and handling high volumes of customers.
Education
Esthetician - Niagara-on-the-Lake, ON
NIAGARA COLLEGE
Niagara-on-the-Lake, ON04-2027
HIGH SCHOOL DIPLOMA -
ABBEY PARK HIGH SCHOOL & ST. MICHAEL HIGH SCHOOL
Skills
- Friendly, positive attitude
- Working collaboratively
- Communication skills
- Organization
- Multitasking capacity
- Customer service
Certification
- Health & Safety Awareness Training, 04/29/26
- WHMIS Training (Workplace Hazardous Materials Information System), 04/29/26
- Smart Serve Certification (Ontario), 05/14/25
- AODA Training (Accessibility for Ontarians with Disabilities Act), 12/01/23
- Nonviolent Crisis Intervention Training, 11/01/23
Timeline
Guest Experience Ambassador
Niagara City Cruises
05.2026 - 09.2026
Sales Associate
Boathouse
07.2025 - 10.2025
Waitress/Bartender
GIGIS
05.2025 - 09.2025
Waitress
The Flying Saucer
10.2024 - 03.2025
Volunteer
YMCA OF NIAGARA
01.2024 - 05.2024
Cashier
FOOD BASICS MCLEOD ROAD
09.2021 - 05.2024
Esthetician - Niagara-on-the-Lake, ON
NIAGARA COLLEGE
HIGH SCHOOL DIPLOMA -
ABBEY PARK HIGH SCHOOL & ST. MICHAEL HIGH SCHOOL