Olivia Trenkwalder
CALGARY,Alberta
Summary
Academically driven and fluent in multiple languages, with a strong commitment to personal growth and excellence. A Level 10 pianist and intermediate clarinet player, passionate about the arts and creativity. Gained hands-on hospitality experience during an internship at Hôtel Villars Palace, where exceptional customer service and operational efficiency improved guest satisfaction and fostered a positive environment. Dynamic and strategic leader with proven experience as a captain of senior volleyball and basketball teams and as a coach of Grade 7 and 8 basketball teams, excelling in team building, character development, and strategic planning. Enjoys cooking for family, showcasing a dedication to fostering connection and well-being through shared experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Buisness Travel Organiser for Imex Canada Inc.
Imex Canada Inc.
Calgary, Alberta
06.2023 - Current
- As a tour guide for Imex Canada Inc., I connected with diverse and international populations from China and Germany, enhancing my Mandarin skills and practicing German while showcasing iconic Canadian landmarks like Banff. This role allowed me to engage with diverse international backgrounds, bridging cultures and sharing Canada’s natural beauty. The experience was rewarding and fuels my passion for business and cross-cultural connections.
- Provided detailed information to tourists about local attractions and points of interest.
- Conducted research on new destinations or attractions to add to the existing itinerary.
- Described tour points of interest to group members, responding to questions and inquiries.
Intern
Hôtel Villars Palace
Villars-sur-Ollon, Vaud
08.2023 - 08.2023
- Provided excellent customer service to all guests by responding promptly to their requests or concerns.
- Issued room keys and escort instructions to bellhops.
- Helped people in different languages.
- Show people around the hotel in languages such as Chinese.
- Greeted, registered, and assigned rooms to hotel guests.
Education
High School Diploma -
Calgary French And International School
Calgary, AB Canada05-2025
Skills
- Fast learner
- Professionalism and etiquette
- Chinese fluency
- French fluency
- Collaboration
- English fluency
- Determined
- Research
- Team collaboration
- Creativity and innovation
- Scheduling
- Multitasking and organization
Affiliations
- Captain of the senior basketball team
- Coaching grade 7 and grade 9 basketball teams
- Captain of the senior volleyball team
- Level 10 piano player
- Intermediate clarinet player
Languages
English
Native/ Bilingual
French
Full Professional
Spanish
Limited
Chinese (Mandarin)
Professional
German
Elementary
Accomplishments
- In grade 10, I received the certificate of Athlete of the Year. It's only awarded to one person in high school, and I got it for my engagement and commitment to all the sports.
- I also have received the academic honors roll with distinction certificate
Certification
- Spanish DELE certificate
- Babysitting certificate
- level 9 piano certificate
References
- Li Kan: likan@imexcanada.com
- Andrew Bacsalmasi: abacsalmasi@cfis.com
- Jerome Bassot: jbassot@cfis.com
Timeline
Intern
Hôtel Villars Palace
08.2023 - 08.2023
Buisness Travel Organiser for Imex Canada Inc.
Imex Canada Inc.
06.2023 - Current
High School Diploma -
Calgary French And International School
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