Olivia Torres
Los Angeles
Summary
Dynamic professional with expertise in administrative support and customer relations. Excels at coordinating events and managing front desk operations, enhancing guest interactions and community engagement. Strong organizational and problem-solving skills contribute to effective team collaboration and operational success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Activities Leader II
City of Arcadia
Arcadia
04.2025 - Current
- Served as front desk point of contact for community members, assisting with registrations and inquiries for senior, adult, and children’s programs to enhance participant engagement
- Support community and school-site events, including setup, supervision, and coordination, ensuring smooth operations and positive experiences for participants
- Perform administrative and clerical tasks such as scheduling, data entry, filing, inventory management, and program support to maintain organized operations
- Communicated clearly and professionally with staff, participants, and community members, addressing questions and resolving issues to foster a welcoming environment
Guest Service Associate
Kidspace Children's Museum
Pasadena
02.2025 - Current
- Served as first point of contact for all guests, managing check-ins, ticketing, memberships, and reservations to ensure seamless guest interactions
- Handled high-volume guest communications via phone, email, and in person, delivering timely, accurate responses and organized follow-ups to enhance guest satisfaction
- Maintained smooth front desk operations, guiding visitors and providing information to support events and foster a positive guest experience
- Address guest questions and concerns calmly and professionally, fostering strong relationships and a welcoming environment for the community
Administrative Assistant / Office Support
Nick Alexander Imports/ Grain IT
Huntington Park
07.2020 - 02.2025
- Provides exceptional administrative and IT support to the internal team - streamlining scheduling, communications, and operations while fostering collaboration and efficiency
- Assisted direct manager in managing schedules, arranging travel, following up with clients, and onboarding new employees.
- Enhanced customer interactions through positive, proactive approach, strengthening relationships and anticipating needs.
- Manages end-to-end financial transactions, including invoicing, payment processing, reconciliation, and accounts receivables, proactively following up on outstanding payments to ensure timely collection.
School Services Coordinator
Whole Child Therapy
Claremont
10.2021 - 01.2024
- Led management of school services, coordinating processes and streamlining referral process by scheduling appointments with parents and organizing therapy schedules to enhance service delivery
- Ensured compliance with regulatory requirements by acquiring and organizing necessary documentation, monitoring patient attendance, and executing billing procedures for school services, achieving accurate invoicing and financial reconciliation
- Oversaw department onboarding process, creating schedules, managing caseloads, and facilitating seamless integration while providing technical support virtually and on-site
Porsche Loaner Agent
Rusnak Porsche
Pasadena
04.2016 - 08.2020
- Coordinated distribution and tracking of loaner vehicle fleet, ensuring timely availability and proper documentation, including agreement signatures for accountability
- Addressed customer inquiries, clarified agreement details and charges, and delivered exceptional service to achieve high customer satisfaction
- Maintained accurate records and processed insurance claims for loan vehicles, ensuring compliance and effective handling of claims
Porsche Receptionist/Cashier
Rusnak Porsche
Pasadena
04.2016 - 08.2020
- Delivered exceptional customer service by addressing inquiries, scheduling appointments, managing phone lines, and ensuring clear communication across channels including email, contributing to improved client relations
- Cultivated welcoming environment for customers and team members, enhancing overall satisfaction
- Provided administrative support by managing timekeeping for sales employees using ADP and offering technical assistance, facilitating smooth workflow
Education
Business Administration - Emphases in Marketing
Pasadena City College
Pasadena, CASkills
- Youth program coordination
- Activity planning
- Event promotion
- Front desk operations
- Scheduling management
- Calendar management
- Community engagement
- Client relations
- Administrative support
- Customer service excellence
- Service excellence
- Attention to detail
- Problem solving
- Creative problem solving
- Time management
- Team collaboration
- Multichannel communication
- Communication skills
- Conflict resolution
- Active listening
- Cultural sensitivity
- Activity documentation
Certification
- Professional Skills for the Workplace, Coursera, 12/01/23, Present
- HubSpot Digital Marketing Certification, Hubspot Academy, 09/01/25, Present
- HIPAA Compliance, WCT, 05/01/24, Present
- CPR & First Aid, American Red Cross, 11/01/25, 11/01/27
- Google Digital Marketing & E‑commerce Professional Certificate, Coursera, 01/01/24, Present
Timeline
Activities Leader II
City of Arcadia
04.2025 - Current
Guest Service Associate
Kidspace Children's Museum
02.2025 - Current
School Services Coordinator
Whole Child Therapy
10.2021 - 01.2024
Administrative Assistant / Office Support
Nick Alexander Imports/ Grain IT
07.2020 - 02.2025
Porsche Loaner Agent
Rusnak Porsche
04.2016 - 08.2020
Porsche Receptionist/Cashier
Rusnak Porsche
04.2016 - 08.2020
Business Administration - Emphases in Marketing
Pasadena City College