Olivia Toogood
St. Thomas,ON
Summary
To obtain a full-time position at a reputable establishment to expand on my exemplary teamwork skills and drive to succeed. With a strong work ethic, positive attitude, and over 4 years of experience resolving complex customer inquiries, I’m passionate about building strong customer relationships, brand loyalty, and increasing customer engagement.
Overview
6
6
years of professional experience
Work History
housekeeper
YMCA
St. Thomas, Ontario
10.2024 - Current
- Ensured cleanliness of guest rooms and common areas for guest satisfaction.
- Organized and replenished cleaning supplies and equipment to support team efficiency.
- Assisted in training new housekeeping team members.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Organized cleaning supply stock in designated areas.
- Restocked amenities such as soap, shampoo, and toilet paper in guest rooms to enhance guest experience.
MUSEUM INTERPRETER
Elgin county railway museum
st thomas, ON
04.2023 - 12.2025
- Led informative tours, enhancing visitor understanding of railway history and exhibits.
- Researched historical artifacts, ensuring accurate information for guest engagement.
- Maintained cleanliness and organization of exhibit areas for visitor safety.
- Answered visitor inquiries, fostering a welcoming atmosphere at the museum.
- Coordinated special events, increasing public awareness and participation in museum activities.
cashier
Rona
St. Thomas, Ontario
11.2021 - 09.2022
- Processed customer transactions efficiently at the point of sale.
- Maintained accurate cash register and balanced drawers daily.
- Assisted customers with product inquiries and location assistance.
team member
tim horizons
St. Thomas, Ontario
11.2019 - 09.2021
- Delivered exceptional customer service in fast-paced environment, enhancing customer satisfaction.
- Prepared and served food and beverages with consistency and efficiency, contributing to smooth operations.
- Maintained cleanliness and organization of work areas throughout shifts.
- Processed transactions accurately on cash register, ensuring seamless customer experiences.
Education
High School Diploma -
Parkside
St. Thomas, ON06-2021
Conestoga College Institute
KitchenerSkills
- Room cleaning
- Sanitation procedures
- Health and safety
- Quality assurance
- Equipment maintenance
- Supply restocking
- Customer service
Timeline
housekeeper
YMCA
10.2024 - Current
MUSEUM INTERPRETER
Elgin county railway museum
04.2023 - 12.2025
cashier
Rona
11.2021 - 09.2022
team member
tim horizons
11.2019 - 09.2021
High School Diploma -
Parkside
Conestoga College Institute