Olivia Thompson
Calgary,AB
Summary
Highly motivated and personable receptionist and sales clerk with over four years of experience in providing exceptional customer service. Skilled in managing multi-line phone systems, greeting clients, and directing them to appropriate personnel. Demonstrated ability to handle a high volume of calls while maintaining professionalism and courteousness. Proven track record of handling administrative tasks with attention to detail and accuracy. Committed to ensuring customer satisfaction and building long-lasting relationships with clients.
Overview
5
5
years of professional experience
Work History
Receptionist
Sucré Body Sugaring
08.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Re-booked clients for future services ensuring continuous and returning revenue.
- Encouraged clients to leave reviews contributing to increased business credibility.
- Maintained a well-organized salon area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Customer Experience Representative
Indigo
05.2022 - 08.2023
- Increased sales by offering advice on purchases and promoting additional products.
- Earned 50% of all membership sales across several weeks.
- Trained and mentored new sales representatives.
- Assisted in product placement and visual merchandising, maintaining an attractive and inviting appearance.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients in the subsequent loyalty program.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
Front of House Team Member
Tribal Expressions
04.2023 - 07.2023
- Scheduled up to 50 walk-in and phone-call appointments daily among three piercers.
- Learned and upheld sterile work environment practices.
- Provided appropriate Aftercare information and products to clients.
- Aided in selecting appropriate jewelry, advising clients based on their unique needs and wants.
- Checked clients in and reviewed government-issued Photo IDs prior to piercing.
- Guided clients through the necessary release forms associated with their service.
Receptionist
Atticus Tattoo
08.2022 - 11.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained reception area, keeping it clean and neat to give visitors a positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Checked in upwards of 20 clients per day among 10 tattoo artists.
Cashier
Sport Chek
11.2021 - 04.2022
- Helped customers complete purchases, locate items and join reward programs.
- Used POS system to enter orders, process payments and issue receipts.
- Reviewed weekly sales ads and monitored price changes.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Handled between 10,000 and 30,000 dollars in cash and card transactions daily.
Sales Clerk
Value Village
07.2019 - 08.2021
- Maintained customer satisfaction with quick and professional handling of item exchanges.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Assisted customers by answering questions and fulfilling requests.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Handled between 3,000 to 7,000 dollars worth of transactions daily.
Education
Bachelor of Arts - English Language And Literature
University of Calgary
Calgary, AB06.2025
High School Diploma -
Bowness High School
Calgary, AB06.2021
Skills
- Google Suite
- Customer Service
- Multi-Line Telephone Systems
- Process Payments
- Bank Deposits
- Client Check-In
- Bilingual
- Stocking and Replenishing
Accomplishments
- Trained and mentored 12 employees across employment at multiple locations.
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Recognized by customers and managers for expedient and effective service.
Timeline
Receptionist
Sucré Body Sugaring
08.2023 - Current
Front of House Team Member
Tribal Expressions
04.2023 - 07.2023
Receptionist
Atticus Tattoo
08.2022 - 11.2022
Customer Experience Representative
Indigo
05.2022 - 08.2023
Cashier
Sport Chek
11.2021 - 04.2022
Sales Clerk
Value Village
07.2019 - 08.2021
Bachelor of Arts - English Language And Literature
University of Calgary
High School Diploma -
Bowness High School
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