- Volleyball - Freshman/Sophomore High School
Club Volleyball 12u - 16u
- Pilates
- Yoga
- Passionate about balancing physical health with mental and emotional wellness
- Hiking
Olivia Surrena
Ladera Ranch
Summary
Dedicated and friendly customer service representative with a strong work ethic. Committed to enhancing guest experiences through attention to detail, timely assistance, and a welcoming atmosphere.
Overview
1
1
year of professional experience
Work History
Front of House Employee/Customer Service Representative
Lolas Cafe
Ladera Ranch, CA
11.2025 - Current
- Assist customers with menu selections.
- Operate cash register, process transactions efficiently, and maintain accurate cash handling procedures.
- Maintain cleanliness and organization of front-of-house areas to promote a welcoming environment.
- Help guests at tables when in need of assistance.
- Assist with delivering food, filling beverages, and retrieving items for guests.
- Perform closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Provide attentive service and addressing inquiries in a timely manner.
- Establish welcoming atmosphere by greeting each guest kindly.
- Complete side work tasks during downtime periods.
- Prepare tables between each party
- Timely delivery of orders from kitchen to table, to-go, delivery & pickup
Education
High School Diploma -
Santa Margarita Catholic High School
Rancho Santa Margarita, CA06.2027
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Professional appearance
- Attention to detail
- Time management
- Cleaning and organization
- Critical thinking
- Punctuality and reliability
Interests
Timeline
Front of House Employee/Customer Service Representative
Lolas Cafe
11.2025 - Current
High School Diploma -
Santa Margarita Catholic High School