Olivia Stevenson
Waterdown,Canada
Summary
Dynamic and results-driven professional with extensive experience in customer service at The Royal Coachman. Proven ability in conflict resolution and event coordination, enhancing guest satisfaction. Recognized for training new staff and managing high-volume service efficiently, showcasing strong multitasking and organizational skills. Proficient in Microsoft applications, ensuring seamless operations.
Overview
7
7
years of professional experience
Work History
Server/ Bartender
The Royal Coachman
Waterdown, Canada
04.2025 - 08.2025
- Provided excellent customer service to enhance dining experiences at a busy restaurant.
- Collaborated with kitchen staff to ensure timely food delivery and presentation.
- Managed multiple tables efficiently during peak service hours to maintain flow.
- Handled customer inquiries and complaints professionally to ensure satisfaction.
Server
Boston Pizza
Waterdown, Canada
04.2022 - 08.2024
- Operated as a server in the dining room, patio, and bar areas
- Mentored and trained new servers and hosts to enhance service quality
- Handled cash transactions, prepared beverages, and processed phone orders
- Conducted interviews for hiring new front-of-house staff
- Served large groups during various events, ensuring satisfaction
- Assisted in training new servers on restaurant policies and procedures.
Cashier and customer service clerk
Sobeys
Waterdown, Canada
08.2018 - 08.2021
- Collaborated with customers to ensure an enjoyable grocery store experience
- Resolved issues swiftly while addressing workplace needs
- Engaged with customers in a friendly and organized manner
- Supervised peers and coordinated break schedules
- Managed operations at the lottery counter, processed returns, and sold alcohol
- Executed supervisor overrides, showcasing strong leadership abilities
- Clinched a promotion within 3 months of employment
- Maintained accurate cash register operations throughout shifts.
- Issued receipts, refunds, credits or change due to customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
Bachelor of Arts - Criminology and Criminal Justice
Carleton University
Ottawa, Canada09.2025
Skills
- Proficient In all Microsoft appliances
- Research skills
- Event coordination
- Quality control
- Multitasking and organization
- Sales techniques
- Customer feedback management
- Conflict resolution
- Customer service
- Time management
References
References available upon request.
Timeline
Server/ Bartender
The Royal Coachman
04.2025 - 08.2025
Server
Boston Pizza
04.2022 - 08.2024
Cashier and customer service clerk
Sobeys
08.2018 - 08.2021
Bachelor of Arts - Criminology and Criminal Justice
Carleton University
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