Olivia Snyder
Hamilton,ON
Summary
Highly efficient and motivated individual well equipped to working in fast paced and challenging environments. Eager to learn and engage in many new experiences.
Overview
5
5
years of professional experience
Work History
Team Member
Yogurty's
06.2023 - Current
- Work efficiently to open the store in preparation for the day on my own.
- Clean extensively and make sure all food is being handled properly.
- Organize the workplace, in addition to manage my time efficiently.
- Ensure all procedures are being followed and my daily tasks are completed properly and competently.
- Ensure efficient independent problem solving during busy periods.
Guest Service Supervisor
WildPlay Niagara - Whirlpool Adventure Course
02.2022 - 08.2022
- Managed the central cash on location, preparing cash deposits, and preparing change orders weekly.
- Monitored team performance to confirm customer service standards were consistently met.
- Conducted a weekly inventory check.
- Oversaw Guest Service sales as a whole.
- Trained and scheduled employees on the Guest Services Team.
- Responded to guest escalations and problem solving efficiently.
Guest Service Agent/Guest Service Lead
WildPlay Niagara - Whirlpool Adventure Course and Mistrider Zipline
06.2019 - 02.2022
- Made reservations and bookings for guests, as well as checked them in.
- Manage the GSB (Guest Service Building) as a Team Lead.
- Encouraged and helped guests, as well as other Guest Service Agents.
- Organized the workspace efficiently, as well as managed time appropriately.
- Resolved guest complaints and discrepancies in a professional and respectful manner
Education
Bachelor of Science - Applied Psychology in Human Behaviour
McMaster University
Hamilton, ON04.2026
High School Diploma -
A.N Myer Secondary School
Niagara Falls, ON06.2022
Skills
- Experienced in providing excellent customer service
- Trained in using POS system to process payments
- Able to complete large projects and tasks effectively and efficiently
- Highly efficient in organizing my tasks and work load
- Highly experienced in problem solving
- Experienced in using Microsoft Word and Excel Spreadsheets
- Experienced in making schedules
- Determined and dedicated to always providing my best effort regardless of the situation
Volunteer And Community Involvement
- Heater's Heroes, 2016 - Present: operate the inflatables and other various activities, collect donations for the event, help with clean up after the event
- Fallsview Hose Brigade Christmas Baskets, 2014 - Present: Bring baskets of food, drinks, and other necessities to families in need within Niagara Falls, assist in making sure the families know everything is at their door and wish them happy holidays
References
Available Upon Request
Timeline
Team Member
Yogurty's
06.2023 - Current
Guest Service Supervisor
WildPlay Niagara - Whirlpool Adventure Course
02.2022 - 08.2022
Guest Service Agent/Guest Service Lead
WildPlay Niagara - Whirlpool Adventure Course and Mistrider Zipline
06.2019 - 02.2022
Bachelor of Science - Applied Psychology in Human Behaviour
McMaster University
High School Diploma -
A.N Myer Secondary School
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