Olivia Smith
VICTORIA,British Columbia
Summary
At Shaw Centre For The Salish Sea, I excelled as a Greeter and Tour Guide, showcasing my strong work ethic and welcoming demeanor. I effectively managed crowd control, ensuring safety and minimizing wait times, while maintaining a clean and organized entrance. My ability to multitask and provide responsive customer care by addressing queries highlights my initiative and team player mentality.
Overview
3
3
years of professional experience
Work History
Greeter and Tour Guide
Shaw Centre For The Salish Sea
Sidney, BC
06.2020 - 03.2023
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Exhibited exceptional multitasking abilities by managing various tasks such as greeting guests, answering questions, and directing traffic simultaneously.
- Helped create an enjoyable environment for customers by engaging in friendly conversation while they waited in line.
- Managed crowd control during peak hours, maintaining order and safety while minimizing wait times for guests.
- Acted as first point of contact for visiting clients and customers.
Education
Claremont Secondary School
Victoria, BC06.2025
Skills
- Patience and composure
- Initiative and Self-Motivation
- Team player mentality
- Welcoming demeanor
- Strong Work Ethic
- Professional Appearance
- Reliability and punctuality
- Cleaning and sanitizing
- Customer Queries and Response
References
Chelsea Giordano
Musical theatre and Dance teacher
cgiordano@saanichschools.ca
Colin Plant
Musical theatre teacher
cplant@saanichschools.ca
Timeline
Greeter and Tour Guide
Shaw Centre For The Salish Sea
06.2020 - 03.2023
Claremont Secondary School