Olivia Sinha
Ottawa,Canada
Summary
Psychology student at Carleton University, graduating April 2026, with a focus on human resources. Seeking internships to apply academic knowledge in real-world settings. Strong work ethic and a passion for supporting and developing individuals. Committed to contributing positively to team dynamics and goals.
Overview
9
9
years of professional experience
Work History
Piano and Voice Teacher
Barrhaven Music Academy
Ottawa, Canada
09.2023 - Current
- Classically trained in piano up to Level 8 RCM
- Teach piano and voice to students of all ages (approx. 4 years old to 60 years old)
- Prepare students for Royal Conservatory of Music piano examinations
- Assign homework and specific notes for improvement and practicing at home
- Demonstrated strong organizational skills by managing schedules and resources effectively.
- Key holder: essential housekeeping at the end of the night, ensuring all musical equipment is safely stored away and electrical is turned off, locking the doors
Customer Service Representative
Royal Distributing
Ottawa, Canada
10.2023 - 06.2024
- Called customers to assist with order inquiries and provide support
- Answering phone calls for customers who need help
- Processed returns and exchanges to enhance customer satisfaction
- Created and processed customer orders to maintain inventory accuracy and availability
- Checking product ensuring it is in good condition to be returned to the sales floor
- Operating back office and POS system
Server
Camelot Golf & Country Club
Orleans, Canada
04.2023 - 10.2023
- Engaged with members to deliver exceptional customer service
- Prepared multiple drink orders simultaneously, ensuring organization and accuracy
- Recorded customer orders accurately
- Running food to the tables under my responsibility
- Operated POS system for transactions
- Drove golf cart around course to deliver drinks and snacks to members efficiently
- Communicating in French mostly, as the course is in Orleans area
Server
Clancey's Kitchen & Bar in Comfort Inn Hotel
St. John's, Canada
08.2022 - 12.2022
- Delivered food to tables while ensuring high-quality customer service
- Taking food/drink orders
- Seated guests efficiently to enhance dining experience
- Making drinks at the bar
- Use of POS system
- Answering phones & running room service
- Prepared and packaged orders for Cougar & PAL Airlines to maintain service standards
Sales Associate
Pet Valu
St. John's, Canada
01.2022 - 05.2022
- Utilized POS system efficiently to process transactions and assist customers
- Provided customer service to address inquiries and resolve issues
- Handled incoming phone calls professionally to enhance customer experience
- Handling and care of animals
Cashier
The Home Depot
Carleton Place, Canada
05.2021 - 10.2021
- Delivered exceptional customer service by assisting clients with inquiries and concerns.
- Operated point-of-sale system to facilitate transactions and manage sales.
- Utilized problem-solving skills to identify issues and implement effective solutions.
Piano Teacher
Barrhaven Music Academy
Ottawa, Ontario
09.2018 - 09.2020
Volunteer
The Court at Barrhaven Retirement Home
Ottawa, Canada
07.2017 - 10.2017
- Organized activities and set up events for elderly residents. Communicated effectively to create a welcoming and professional environment.
- Enhanced communication with clients and team members, improving relationship-building and support.
- Assisted residents with daily activities and personal care needs.
- Engaged residents in social activities to promote community interaction.
- Supported staff with organizing recreational events for residents.
Education
Bachelor of Psychology - Psychology
Carleton University
Ottawa, ON04-2020
High School -
St. Joseph High School
Ottawa, ONSkills
- Communication and interpersonal skills
- Customer service
- Time management
- Team collaboration
- Efficiency
- Self-motivated
- Independent worker
- Motivational drive
- Willingness to learn
- Feedback skills
Extracurricular Activities
Piano Lessons, Barrhaven Music Academy, 05/2007-05/2020, Acquired good listening skills, determination, patience, and discipline, Achieved level 8 in RCM piano through yearly practical testing
References
- Nadia Zaid, Piano Teacher and Supervisor, Barrhaven Music Academy, 613-878-9243
- Liza Kerr, Supervisor, Royal Distributing
- Nick Jacobs, Pet Valu, 709-425-2709
Volunteer Experience
Volunteer, The Court at Barrhaven Retirement Home, 01/2019-01/2020, Ottawa, ON, Worked with the elderly, organizing activities, setting up events, as well as using effective communication skills to interact with the residents in a welcoming, approachable, and professional manner, Acquired good listening skills, dependability, patience, ability to take on tasks individually, and exceptional verbal communication skills
Languages
English
Native/ Bilingual
French
Full Professional
Timeline
Customer Service Representative
Royal Distributing
10.2023 - 06.2024
Piano and Voice Teacher
Barrhaven Music Academy
09.2023 - Current
Server
Camelot Golf & Country Club
04.2023 - 10.2023
Server
Clancey's Kitchen & Bar in Comfort Inn Hotel
08.2022 - 12.2022
Sales Associate
Pet Valu
01.2022 - 05.2022
Cashier
The Home Depot
05.2021 - 10.2021
Piano Teacher
Barrhaven Music Academy
09.2018 - 09.2020
Volunteer
The Court at Barrhaven Retirement Home
07.2017 - 10.2017
Bachelor of Psychology - Psychology
Carleton University
High School -
St. Joseph High School