Olivia Reitzel
Waterloo,ON
Summary
Experienced legal support professional ready to make a significant impact in a dynamic legal environment. Skilled in document preparation, case management, and effective client communication. Thrives in collaborative team settings and consistently delivers results, even when faced with shifting priorities. Known for reliability and efficiency, with a strong focus on organization, confidentiality, and proactive problem-solving.
Overview
7
7
years of professional experience
Work History
Secretary
Hussein Law Professional Corp
08.2024 - 02.2025
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Facilitated communication between clients and attorneys, ensuring prompt responses to inquiries.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained electronic filing systems and categorized documents.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Auditor/Guest Service Representative
Courtyard by Marriott
05.2022 - 07.2024
- Scanned and stored files and records electronically to reduce paper files and secure data.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Documented guest suggestions and complaints to facilitate process improvements with leadership.
- Identified issues and established facts to produce practical decisions and solutions for guests.
Office Assistant
Camp Manitou
06.2021 - 08.2021
- Kept office records organized and supplies well-stocked for optimal team performance.
- Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
- Greeted visitors or callers daily to handle questions or direct to appropriate staff.
- Operated mail processing equipment and manually sorted mail.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Delivered exceptional customer service through direct communication with clients and team members.
Customer Service Representative
Conestoga River Horseback Adventures
02.2018 - 05.2021
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanour.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Informed customers about billing procedures, processed payments, and provided payment options setup assistance.
- Communicated customer concerns, issues, and requirements to supervisors for immediate rectification.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Upheld privacy and security requirements for customer information.
- Improved customer service wait times to mitigate complaints.
Cashier
Fanshawe College
09.2018 - 03.2020
- Worked closely with front-end staff to assist customers.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Processed documentation and troubleshot discrepancies to build client rapport.
- Executed on-time project management to resolve complex issues.
- Educated customers on special pricing opportunities and company offerings.
- Answered customer questions, provided store information and directed customers to designated store areas.
Education
Bachelor of Arts - Sociology-Honours
Wilfrid Laurier University
Waterloo, ON05.2024
License Certificate - Security Guard
Shield Security Solutions
06.2022
Certificate - Cyber Security
Humber College
Toronto, ON08.2020
Diploma - Police Foundations
Fanshawe College of Applied Arts And Technology
London, ON04.2020
Skills
- Effective Communication Skills
- Administrative Support
- Experienced in Operating Multi-Line Phone Systems
- Skilled in Calendar Management
- Client Engagement
- Professional Phone Communication
Timeline
Secretary
Hussein Law Professional Corp
08.2024 - 02.2025
Auditor/Guest Service Representative
Courtyard by Marriott
05.2022 - 07.2024
Office Assistant
Camp Manitou
06.2021 - 08.2021
Cashier
Fanshawe College
09.2018 - 03.2020
Customer Service Representative
Conestoga River Horseback Adventures
02.2018 - 05.2021
License Certificate - Security Guard
Shield Security Solutions
Certificate - Cyber Security
Humber College
Diploma - Police Foundations
Fanshawe College of Applied Arts And Technology
Bachelor of Arts - Sociology-Honours
Wilfrid Laurier University
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