Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Quondamatteo

London

Summary

Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.

Overview

6
6
years of professional experience

Work History

Account Manager

Insight Global
11.2019 - 09.2023
  • Successfully placed 20+ candidates within 1 year in a Recruitment role prior to being promoted to Account Manager.
  • Created, maintained, and built trust and loyalty in relationships with key stakeholders and clients such as Managerial and Executive level personnel at Fortune 500 companies; including large media conglomerates and digital lines of business across various industries.
  • Retained 100% of client relationships, grew 100% of accounts within my portfolio.
  • Grew account portfolio to over $30,000 in weekly revenue within first year in the role, exceeding annual targets.
  • Identified and created revenue generating opportunities, key account acquisition and retention, and increased current footprint within existing accounts by building and leveraging relationships.
  • Increased client satisfaction by building strong long term relationships and addressing needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Collaborated with sales team to identify potential opportunities and expand client base.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Used analytical skills to track and report on account performance as well as conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Assisted in the development of training materials for new hires, ensuring smooth onboarding process.

Market Mentor

Monat
03.2018 - 11.2019
  • Utilized social media marketing effectively and creatively to gain a large clientele and built a sales team of over 100 women
  • Led and collaborated with team to reach sales goals starting at $1200/month and eventually reaching over $100,000/month
  • Built monthly business plans for individual sales consultants to pinpoint where future growth could be obtained and assisted 6 individuals to reach within the top 5 ranks in the company
  • Ran team calls and meetings to provide team with resources and led team to success in the company

WINGS TEAM MEMBER | RED BULL CANADA
05.2017 - 12.2017
  • Worked with fellow wings team members to plan out daily marketing initiatives including visiting various locations and events to promote and sample Red Bull; as well as assisted in new product launches across South-West Ontario
  • Sampled Red Bull to individuals trying it for the first time in order to gain new regular consumers
  • Responsible for approaching several individuals in various workplaces and/or settings daily in order to sample them product and provide product information
  • Successfully showcased and marketed the brand in a positive light through professional and social techniques

Education

Bachelor of Science - Ecosystem Health

Western University
London, ON
05.2019

Skills

  • Leadership
  • Organization
  • Product and Service Sales
  • Team Work
  • Issue Resolution
  • Time Management

Timeline

Account Manager

Insight Global
11.2019 - 09.2023

Market Mentor

Monat
03.2018 - 11.2019

WINGS TEAM MEMBER | RED BULL CANADA
05.2017 - 12.2017

Bachelor of Science - Ecosystem Health

Western University

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Olivia Quondamatteo