Olivia Pellar
Kitchener,ON
Summary
Proven automotive sales and finance experience at Wellington Motors Limited Chrysler Dodge Jeep RAM FIAT, adept in lender negotiation and fostering customer satisfaction. Excelled in enhancing client relationships through proper vehicle selections and thorough vehicle presentations, timely follow-up, and delivering on promised interest rates, terms, and payments. Focused on maximizing both front end and back end gross, received specialized Chrysler and Auto Canada training for strong warranty and other protection presentations.
Overview
8
8
years of professional experience
Work History
Special Finance Manager
Wellington Motors Limited
03.2024 - 01.2025
- Qualified non-prime customers, evaluated credit histories and offered options.
- Collaborated with sales team members to identify customers who required special financing options, ensuring they received tailored support.
- Reviewed financial documents, pay stubs and statements.
- Verified and processed credit applications from customers.
- Helped sales team complete sales and finalize process.
- Negotiated favorable terms with lenders for customers in unique financial situations, providing them access to vehicle ownership opportunities.
- Ensured timely funding of approved loans by diligently following up with both customers and lenders on outstanding documentation requirements.
- Assisted customers in understanding their credit scores and provided guidance on how to improve them for future financing opportunities.
- Comfortable reading EquiFax and TransUnion credit bureaus.
- Valued relationships with lender representatives and often secured rated breaks and term extensions.
- Ensured vehicles were licensed properly and had a good relationship with the MTO.
- Ensured all delivery paperwork and licensing was prepared in advance.
- Provided clients with a strong warranty and protection plan presentation tailored to individual needs and budgets while maximizing gross.
- Communicated with Chrysler representatives and ensured proper programs were being claimed when reporting new vehicle sales. Ensured proper paperwork was being completed for employee and preferred client deals.
- Ensured Used Car Policy form was signed on used car deals that declined extended coverages.
- Ensured clients signed a Delivery Checklist to acknowledge the absence of any dents, dings, windshield chips, or broken/dead key fobs at delivery and that the client's vehicle was as it was expected.
Sales and Leasing Consultant
Wellington Motors Limited
09.2018 - 03.2024
- Managed lead tracking by making contact and following up on leads generated through marketing efforts.
- Provided informative responses to client inquiries regarding vehicle features, pricing options, and information regarding next steps for financing.
- Streamlined internal processes for improved efficiency in tracking client interactions, follow-ups, deal status updates, and other key metrics using CRM systems.
- Maintained comprehensive knowledge of available inventory, pricing, promotions, and market trends to provide accurate information to clients.
- Generated repeat business by fostering long-term relationships built on trustworthiness, reliability, and understanding of client requirements.
- Prepared vehicles for appointments ahead of time ensuring they had gas, were cleaned, and had any service or body shop concerns addressed.
- Provided clients with confident vehicle presentations and always accompanied clients on test drives.
- Ensured sold vehicles were cleaned, through the shop, received promised accessories, and ensured licensing was completed in time for promised delivery dates.
- Scheduled off-site appointments for accessory install or modifications and ensured the work was complete in time for delivery. Personally took vehicles off-site and inspected vehicles after install.
- Worked closely with service, body shop, and detail departments and always fostered positive relationships with open communication.
- Believed in transparent communication with customers regarding pricing, vehicle ordering processes (especially through COVID chips and parts shortages), vehicle capabilities , vehicle features, and strived for excellent customer service.
- Frequently receives outstanding online reviews and surveys from clients.
Assistant Manager
ARIA Boutique
05.2017 - 01.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
OMVIC Certified - Automotive
Ontario Motor Vehicle Industry Council
Ontario08-2018
Skills
- Thorough credit applications
- Lender negotiation
- Vehicle Presentations
- Sub-prime lending management
- Some used car market expertise
- Customer satisfaction
- Verbal and written communication
- Customer relationship development
- Automotive sales experience
- Adept at closing sales
- Automotive trends knowledge
- Warranty and protection plan presentations
Languages
English
Native or Bilingual
Timeline
Special Finance Manager
Wellington Motors Limited
03.2024 - 01.2025
Sales and Leasing Consultant
Wellington Motors Limited
09.2018 - 03.2024
Assistant Manager
ARIA Boutique
05.2017 - 01.2019
OMVIC Certified - Automotive
Ontario Motor Vehicle Industry Council
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