Olivia Oshana
Vaughan,ON
Summary
Office Administrator with eight years of customer service and administrative experience. Proficient in Microsoft Office, QuickBooks, and HubSpot, with strengths in data entry and communication. Currently pursuing an Office Administration Executive Diploma at Centennial College, and certified in CPR, WHMIS, and workplace safety.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Administrator
The Rubinet Faucet Company
Vaughan
11.2024 - Current
- Answered incoming calls, emails and inquiries customers had on our services
- Designed innovative Excel spreadsheets, including business automation processes
- Completed meticulous data entry tasks and handled sensitive Customer data
Customer Care Administrator
Wholesome Kids Catering
Markham
01.2021 - 10.2024
- Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality
- Answered incoming calls, emails and inquiries customers had on our services
- Set up and activated customer accounts using a CRM system
- Designed innovative Excel spreadsheets, including business automation processes
- Efficiently used HubSpot to process customer service tickets
- Completed meticulous data entry tasks and handled sensitive Customer data
- Prepared labels for packaging with label printer software
Customer Service Associate
IKEA
Vaughan
05.2019 - 08.2021
- Efficiently processed returns and exchanges using a CRM System (SAMS)
- Solved online and in-store customer escalations
- Fulfilling spare part orders for SAMS cases online and customers in-store
- Calling customers to process Online Orders and Returns
Customer Service Associate
LCBO
Vaughan
11.2018 - 12.2019
- Efficiently and accurately handled transactions and returns
- Provided product knowledge and recommendations to help customers
- Checked identification for every transaction following the Check 25 policy
- Handled customer escalations in a professional manner
Education
Diploma - Office Administration
Office Administration Executive
Centennial College 12-2026
ACE Certificate -
Seneca SWAC Program, York Campus Toronto
Toronto05.2018
OSSD, High School Diploma -
St. Jean de Brebeuf
Vaughan, Ontario06.2017
Skills
- Microsoft Office
- Excel
- QuickBooks
- Bookkeeping
- HubSpot
- Data entry
- 80 wpm typing speed
Certification
- St. Johns Ambulance Medical Terminology
- Certificate Basic Cardiac Life Support (CPR)
- WHMIS certificate
- Food and Handlers Safety Certificate
- Smart Serve License
- Initial Crisis Intervention Training certificate
- TMU French Proficiency Certificate (ongoing)
- Microsoft Office Proficiency Certificate
Languages
French
Limited
Assyrian
Native/ Bilingual
References
References available upon request.
Timeline
Office Administrator
The Rubinet Faucet Company
11.2024 - Current
Customer Care Administrator
Wholesome Kids Catering
01.2021 - 10.2024
Customer Service Associate
IKEA
05.2019 - 08.2021
Customer Service Associate
LCBO
11.2018 - 12.2019
Diploma - Office Administration
Office Administration Executive
ACE Certificate -
Seneca SWAC Program, York Campus Toronto
OSSD, High School Diploma -
St. Jean de Brebeuf
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