Olivia Ochoa
Garden grove
Summary
Detail-oriented retail associate with a strong background in customer assistance and inventory management. Proven ability to maintain an organized sales floor, enhance customer experiences, and efficiently handle cash transactions.
Overview
18
18
years of professional experience
Work History
Appearl Associate
Dicks Sporing Goods
Huntington Beach
11.2024 - Current
- Assisted customers with product selection and fitting room needs.
- Collaborated with team members to restock inventory efficiently.
- Provided product knowledge and fashion advice to enhance shopping experience.
- Monitored sales floor for cleanliness and organization throughout shifts.
- Maintained a clean and organized work area at all times.
- Sorted, folded, and organized merchandise on the sales floor for optimal customer access.
- Greeted customers promptly to engage and assist with apparel needs.
- Worked with management to quickly replenish low or out-of-stock items.
- Replenished merchandise on sales floor as needed throughout the day.
- Performed daily inventory checks to ensure accurate product counts.
Tasker
Ulta Beauty
Garden Grove
11.2023 - Current
- Restocked shelves and organized merchandise displays effectively.
- Participated in inventory management and stock verification processes.
- Assisted customers with finding the right product for their needs.
- Greeted customers upon entering the store and provided assistance.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Created price tags and merchandise signs for new items.
- Offered suggestions for additional items that may be of interest to customers.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Prepared orders for ship from store and store pick up by picking, packing, weighing, labeling, and
Retail Associate
Great Wolf Lodge
Garden Grove
04.2023 - 08.2024
- Maintained knowledge of current promotions and store policies.
- Assisted customers in selecting products and addressing inquiries.
- Restocked shelves and organized merchandise displays effectively.
- Processed payments with cash, credit and debit cards, checks, gift cards, and store credits.
- Maintained clean and organized sales floor for improved shopping experience.
- Handled cash register operations, including opening and closing duties.
- Stocked shelves with merchandise to ensure product availability.
- Greeted customers and provided excellent customer service.
support lead
FiveBelow
Garden Grove
10.2019 - 08.2020
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Collaborated with cross-functional teams to align project goals and objectives.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Coached, mentored and trained team members in order to improve their job performance.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Managed opening procedures to ensure smooth daily operations.
- Assisted in scheduling shifts to optimize workforce coverage.
- Counted cash drawer before opening store doors to determine if currency and coin should be added.
Overnight Stocker
Walmart
Westminster
07.2015 - 11.2017
- Restocked shelves with products according to store layout and inventory guidelines.
- Collaborated with team members to complete nightly stock tasks efficiently.
- Maintained cleanliness and organization of the stock area for safety compliance.
- Operated equipment, including pallet jacks, to move merchandise safely.
- Organized shelves, racks and bins to ensure product availability.
- Received and stocked merchandise in a timely manner.
- Picked up boxes and related trash from sales floor.
- Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
Lead Cashier
Dollar Tree
Garden Grove
01.2008 - 07.2015
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with inquiries and provided product information.
- Maintained clean and organized checkout area for optimal customer experience.
- Handled cash, credit, and debit transactions accurately and securely.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
Education
High School Diploma -
Mare L. Hare High School
Garden Grove, CA06-2010
Skills
- Customer assistance
- Stock replenishment
- Inventory management
- Cash handling
- Training and coaching
- Customer service standards
- Stock maintenance
- Customer friendly
- Customer service
- Fast learning
Timeline
Appearl Associate
Dicks Sporing Goods
11.2024 - Current
Tasker
Ulta Beauty
11.2023 - Current
Retail Associate
Great Wolf Lodge
04.2023 - 08.2024
support lead
FiveBelow
10.2019 - 08.2020
Overnight Stocker
Walmart
07.2015 - 11.2017
Lead Cashier
Dollar Tree
01.2008 - 07.2015
High School Diploma -
Mare L. Hare High School