Olivia Morales Romero
Castaic
Summary
I am seeking a position where I can utilize my strong organizational skills, educational background, and ability to work well with people. I am a highly disciplined individual who thrives in high-pressure environments and excels at defusing interpersonal conflicts. With excellent presentation skills and the ability to communicate complex ideas effectively, I am eager to explore how my skills can contribute to guiding your company in a new direction.
Overview
20
20
years of professional experience
Work History
Director of Housekeeping
Waldorf Astoria Beverly Hills
10.2022 - Current
- I reduced employee turnover rate by fostering a positive work environment and providing opportunities for professional growth.
- I developed strong working relationships with vendors, negotiating favorable terms/prices for supply contracts and service agreements.
- I managed budget allocation for the housekeeping department, optimizing resource utilization while maintaining high-quality services.
- I implemented staff recognition programs to boost morale and acknowledge exceptional performance, contributing to a motivated and engaged workforce.
- I set my goals to lead my department in providing the best possible service to our guest and colleagues exceeding expectations set by even Forbes
Director of Residences and Housekeeping
The Maybourne Beverly Hills
02.2021 - 10.2022
- I lead the department by coaching, guiding, and fostering a positive work environment on a daily basis
- i ensured efficient and timely handling of all Residences, guest, and colleagues requests to maintain high satisfaction levels
- I maintained financial responsibility for labor and budgets within the department
- I upheld company standards and exceed expectations to meet or surpass established benchmarks
- i planned and managed capital expenditure budgets to support departmental objectives
- i conducted consistent training sessions for colleagues to achieve and maintain five-star and diamond ratings, surpassing expectations and standards, resulting in exceptional serviced
Assistant Director of Residences and Housekeeping
The Maybourne Beverly Hills/Montage Beverly Hills
01.2020 - 02.2021
- I collaborated with fellow department heads to establish a safe working environment for all colleagues amidst the challenges posed by the pandemic.
- I played a pivotal role in revising standard operating procedures (SOPs) to align with CDC safety guidelines, ensuring adherence to stringent health protocols.
- I conducted comprehensive training sessions for all colleagues, emphasizing the importance of working safely and implementing the MIPP guidelines to mitigate the risk of work-related injuries.
- I contributed to the seamless transition and successful opening of The Maybourne, leveraging expertise and experience to support operational readiness and excellence
Housekeeping Manager
Waldorf Astoria Beverly Hills
07.2018 - 02.2020
- I provided leadership in overseeing a diverse team of over 100 unionized members, ensuring cohesion and efficiency in daily operations.
- I managed labor and staffing requirements to optimize productivity and maintain service standards.
- I maintained meticulous control over various inventories, including linen, cleaning, operating supplies, and guest amenities, while adhering to budgetary constraints.
- I spearheaded the procurement process, including linen orders, while consistently staying within allocated budgets to support cost-effective operations.
Housekeeping Manager
Freehand Hotel
04.2017 - 05.2018
- I played a vital role in the opening team, meticulously ensuring that all rooms and public areas adhered to stringent cleanliness standards.
- I provided essential support in day-to-day operations, including assuming supervisory responsibilities in a 226-room establishment.
- I demonstrated adaptability by efficiently adjusting schedules based on occupancy levels, ensuring optimal staffing levels to meet demand while maintaining service excellence.
- I took charge of scheduling, labor management, and procurement of supplies for the department, ensuring meticulous planning and organization during the establishment's initial phase.
- I collaborated closely with team members to establish efficient workflows and procedures, contributing significantly to the creation of the majority of standard operating procedures (SOPs) for the department.
Housekeeping Supervisor
L'ermitage
09.2013 - 02.2018
- I ensured Pristine Accommodations for High-profile Guests:
- I held accountability for meticulously inspecting and preparing rooms to the highest standards, catering to the discerning needs of high-profile guests.
- I prioritized attention to detail to create an impeccable guest experience, consistently exceeding expectations and maintaining the establishment's reputation for excellence.
Housekeeping Supervisor
Sixty Thompson Hotel
01.2008 - 02.2009
- I demonstrated flexibility and teamwork by readily stepping in as a room attendant when necessary, ensuring seamless operations and timely guest service.
- I upheld service standards by personally attending to room cleaning duties, showcasing a hands-on approach and dedication to maintaining guest satisfaction.
Housekeeping Supervisor
Hollywood Roosevelt Hotel
03.2004 - 01.2008
- Meticulous Room Inspection in a Large-scale Property
- I led a dedicated team in conducting thorough inspections of over 100 rooms daily within a sprawling 300-room property.
- i applied a meticulous eye for detail to ensure that each room met the highest standards of cleanliness and presentation, upholding the property's reputation for excellence.
- I implemented rigorous quality control measures to identify and address any issues promptly, ensuring guest satisfaction and maintaining operational efficiency.
Education
No Degree -
Santa Monica College
Santa Monica, CAHigh School Diploma -
Thomas Jefferson High School For Advanced Studies
Gretna, LA06.2000
Skills
- Guest service/satisfaction
- Health and safety
- Sanitation protocols
- Staff Management
- Highly self-disciplined
- Budgeting expertise
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Director of Housekeeping
Waldorf Astoria Beverly Hills
10.2022 - Current
Director of Residences and Housekeeping
The Maybourne Beverly Hills
02.2021 - 10.2022
Assistant Director of Residences and Housekeeping
The Maybourne Beverly Hills/Montage Beverly Hills
01.2020 - 02.2021
Housekeeping Manager
Waldorf Astoria Beverly Hills
07.2018 - 02.2020
Housekeeping Manager
Freehand Hotel
04.2017 - 05.2018
Housekeeping Supervisor
L'ermitage
09.2013 - 02.2018
Housekeeping Supervisor
Sixty Thompson Hotel
01.2008 - 02.2009
Housekeeping Supervisor
Hollywood Roosevelt Hotel
03.2004 - 01.2008
No Degree -
Santa Monica College
High School Diploma -
Thomas Jefferson High School For Advanced Studies
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