Olivia Misch-VanOstenbridge
Oceanside
Summary
An empathetic individual with extensive training through certifications & education in crisis work. Focused on providing trauma-informed care with an emphasis on self-sufficiency while working with clients. Known for bringing positive energy to any environment, focusing on teamwork and collaboration. A motivated worker, eager to learn and grow.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Victim Advocate Intern
Alternatives To Violence
12.2025 - Current
- Educated clients on their rights and available resources for recovery and support.
- Responded promptly to crisis situations, providing immediate support and intervention as needed.
- Contributed to organizational growth by actively participating in staff meetings, trainings, and professional development opportunities related to victim advocacy work.
- Improved access to resources for victims by conducting thorough needs assessments and connecting them with appropriate services.
- Collaborated with multidisciplinary teams to develop comprehensive safety plans for at-risk individuals, helping reduce instances of repeat victimization.
- Answered and responded to incoming crisis calls to refer them to proper resources and see if the agency's safehouse would be a good fit.
- Led client groups in grounding techniques and coping skills.
- Participated in child care for adult clients when necessary.
Bar and Restaurant Manager
Snack Attack
02.2025 - 01.2026
- Resolved customer complaints promptly, enhancing overall guest experiences and retention rates.
- Maintained high standards of cleanliness throughout the establishment by regularly inspecting facilities and addressing maintenance issues promptly.
- Managed daily operations, ensuring efficient service and optimal customer satisfaction.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Made friendly relations with customers through personal connections while still keeping professional values.
Server
Grand Teton Lodge Company
05.2023 - 08.2024
- Delivered exceptional customer service to enhance guest satisfaction and create memorable dining experiences.
- Managed accurate order taking and processing to ensure timely service and minimize errors.
- Collaborated with kitchen staff to expedite food preparation and maintain quality standards.
- Trained new team members on service protocols, menu knowledge, and customer interaction techniques.
- Worked and communicated with staff & customers using translation services to best understand their needs.
Crisis Line Worker
Crisis Center of Elgin
10.2023 - 05.2024
- Provided emotional support and crisis intervention to individuals in distress through active listening and empathy.
- Assessed client needs and developed tailored action plans to ensure appropriate resources were allocated.
- Collaborated with other teams to enhance service delivery and improve client outcomes effectively.
- Documented interactions and maintained accurate records in compliance with organizational policies and confidentiality standards.
- Answered and responded to calls and messages from clients experiencing a crisis.
- Connected callers with the proper resources and organizations.
Education
Bachelor of Science - Social Work
Colorado State University
Fort Collins, CO08-2026
Associate of Arts - Human Services
Elgin Community College
Elgin, IL05-2024
Skills
- Trauma-informed care
- Teamwork and collaboration
- Empathetic and active listening
- Leadership
- Cultural Humility
- Critical Advocacy
Certification
- Illinois Certified Domestic Violence Professional
- Defense Sexual Assault Advocate Certification Program Certified
Timeline
Victim Advocate Intern
Alternatives To Violence
12.2025 - Current
Bar and Restaurant Manager
Snack Attack
02.2025 - 01.2026
Crisis Line Worker
Crisis Center of Elgin
10.2023 - 05.2024
Server
Grand Teton Lodge Company
05.2023 - 08.2024
Bachelor of Science - Social Work
Colorado State University
Associate of Arts - Human Services
Elgin Community College