Summary
Overview
Work History
Education
Skills
Timeline
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Olivia Miller

Ottawa,ON

Summary

Personable and reliable candidate with a passion for delivering exceptional customer service with a positive, upbeat attitude. Well-versed in coffee brewing techniques and committed to mastering latte art, espresso extraction, and customer satisfaction. Dedicated to creating a welcoming atmosphere and ensuring a memorable experience for every guest.

Overview

4
4
years of professional experience

Work History

Barista/Manager of Operations

CJ Bakery & Cafe
11.2021 - 09.2024
  • Managed daily operations to ensure efficiency and quality of guest experiences
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Operated and calibrated espresso machines with precision to extract the ideal espresso shot.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Showcased versatility by assisting in other areas of the café, including food preparation or table service.

Head Hostess

Tang's Kitchen
09.2020 - 08.2022
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Utilized knowledge of menu items to provide personalized recommendations based on guest preferences or dietary restrictions.
  • Maintained a clean, organized hostess stand, contributing to an inviting ambiance throughout the restaurant.
  • Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
  • Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
  • Developed strong relationships with returning guests, encouraging loyalty and driving repeat business.

Education

Bachelor of Arts - Honors in Criminology

University of Ottawa
Ottawa, ON
05-2028

High School Diploma -

St. Mary's High School
Owen Sound, ON
06-2024

Smart Serve Ontario Certificate
10-2024

Canadian Institute of Food Safety Certificate
07-2022

Skills

    Strong Communication Skills

    Dedicated & Reliable

    Quick & Eager to Learn

    Team Collaboration

Timeline

Barista/Manager of Operations

CJ Bakery & Cafe
11.2021 - 09.2024

Head Hostess

Tang's Kitchen
09.2020 - 08.2022

Bachelor of Arts - Honors in Criminology

University of Ottawa

High School Diploma -

St. Mary's High School

Smart Serve Ontario Certificate

Canadian Institute of Food Safety Certificate

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Olivia Miller