Olivia Mercanti
Hamilton,ON
Summary
Hardworking and knowledgeable administrative professional offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Staffing Coordinator
St. Joseph Healthcare
Hamilton, ON
08.2022 - Current
- Communication with 22 units across organization regarding staffing needs & allocating resource nurses appropriately
- Creating monthly nursing schedules in accordance with union guidelines
- Creating daily, weekly and monthly staffing reports
- Facilitated smooth communication between departments with timely and precise delivery of messages, documents, and reports.
- Fostered strong relationships with both internal staff and external vendors, facilitating smooth operations within hospital
- Matched purchase orders with invoices and recorded necessary information.
Medical Office Administrator
Addiction Centre Toronto
Hamilton, ON
08.2019 - 10.2022
- Demonstrated exceptional attention to detail in managing patient data entry tasks, ensuring accuracy of information captured for hundreds of patients on weekly basis
- Perform intake for new patients, check OHIP eligibility, distribute clinic agreements and documentation.
- Complete daily billing, scanning, and record keeping.
- Work side by side with clinic doctor and pharmacist to ensure clinic runs smoothly and all patients are receiving necessary treatment.
- Daily communications with pharmacies about patient status, doses and history.
- Completed medical intake assessment forms with patient
- Liaising between clinic and several community resources to ensure best possible care for patient
- Collect UDS samples, test and record results and triage patients
Barista Manager
Pam's Coffee & Tea Co.
Hamilton, ON
12.2017 - 06.2019
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Managed and oversaw all daily operations.
- Managed vendor relationships to ensure timely delivery of supplies while minimizing costs through competitive pricing negotiations.
- Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.
- Created new training guidelines, and provided staff orientation and training
Education
Certificate - General Arts And Sciences
Mohawk College of Applied Arts And Technology
Hamilton, ON04.2017
Skills
- Time management skills
- Microsoft Office
- Clinical terminology
- Payroll Administration
- Staff Scheduling
- Strong Organization
- Schedule Management
- Problem-solving abilities
- Professionalism
- Interpersonal Communication
- Decision-Making
Certification
CPI verbal intervention training
Timeline
Staffing Coordinator
St. Joseph Healthcare
08.2022 - Current
Medical Office Administrator
Addiction Centre Toronto
08.2019 - 10.2022
Barista Manager
Pam's Coffee & Tea Co.
12.2017 - 06.2019
Certificate - General Arts And Sciences
Mohawk College of Applied Arts And Technology
CPI verbal intervention training
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