Olivia Melle
Algonquin Highlands,Ontario
Summary
Highly communicative professional with more than 7 years of expertise in customer service positions for high-end businesses. Team player provides exceptional guest service. Background in multiple different positions at live-in luxury resorts where client satisfaction is of utmost importance. Consistently delivered exceptional customer service and achieved multiple Employee of the Month awards. In just 12 months at Carnarvon Family Golf Course & Driving Range, the junior golf camp participation was increased by 25%. In 5 months at the Digby Pines Golf Resort & Spa, over 8,000 POS transactions were processed error free and assisted in the execution of 10 successful golf tournaments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Fine Dining Server's Assistant
The Haliburton Post House
03.2024 - 06.2024
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Assisted with dining room set up prior to and after service period.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
Housekeeper
Dimensions
02.2024 - 06.2024
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained spotless environments for guests through diligent daily housekeeping tasks.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
Pro Shop Attendant
Haliburton Highlands Golf Course
04.2022 - 10.2023
- Enhanced customer experience and boosted sales by 25% by promoting additional golf merchandise and providing efficient
check-in services. - Improved course conditions by strictly enforcing established rules among golfers, resulting in 90% fewer divots and more
professional atmosphere. - Boosted customer satisfaction and sales by efficiently handling all POS transactions with 20% reduction in processing time.
- Successfully managed inventory and supplies, resulting in 15% cost decrease and increased customer satisfaction.
Pro Shop Attendant
Digby Pines Golf Resort & Spa
05.2023 - 09.2023
- Provided timely and detailed information to golfers, leading to 20% increase in carts on paths and improved pace of play.
- Provided exceptional customer service to guests, resulting in 95% satisfaction rate and positive reviews.
- Maintained accurate and timely processing of payments and tee time reservations, resulting in 100% error-free record and improved customer retention.
- Collaborated with team to execute golf tournaments with precision, resulting in increased customer satisfaction and positive feedback.
Server
2200 North Restaurant & Bar
01.2004 - 11.2022
- Improved overall restaurant efficiency by maintaining in-depth knowledge of 3 menus, resulting in a 15% decrease in wait times for customers.
- Streamlined beverage preparation process by implementing efficient inventory system, reducing waste and increasing profits.
- Delivered exceptional food and beverage service as a server, resulting in 5% increase in positive customer feedback and satisfaction.
Assistant Manager
Carnarvon Family Golf Course
08.2020 - 08.2021
- Implemented new curriculum and activities for summer Junior Golf Camp, resulting in 50% increase in participant retention
and positive feedback from parents. - Implemented dynamic bi-weekly schedules that improved employee satisfaction and decreased turnover rate by 10%.
- Improved course conditions by identifying and managing maintenance needs daily, resulting in 15% increase in customer
satisfaction.
Education
Business - Finance
Durham College
Oshawa, OntarioHaliburton Highlands Secondary School
Haliburton, Ontario06.2022
Skills
- Cash Handling
- Event Planning
- Quality Assurance
- Administrative Support
- Guest Relations
- Effective problem solving
- Community Relations
- Strong Work Ethic
- Hospitality
- Housekeeping
- Highly Adaptable
- Extensive local knowledge
- Continuous Improvement
- Professionalism
- Attention to Detail
- Reliability
Certification
- First Aid/CPR/AED
Canadian Heart Association
- WHIMIS
Canadian Centre for Occupational Health and Safety
- Smart Serve
Smart Serve Ontario
Timeline
Fine Dining Server's Assistant
The Haliburton Post House
03.2024 - 06.2024
Housekeeper
Dimensions
02.2024 - 06.2024
Pro Shop Attendant
Digby Pines Golf Resort & Spa
05.2023 - 09.2023
Pro Shop Attendant
Haliburton Highlands Golf Course
04.2022 - 10.2023
Assistant Manager
Carnarvon Family Golf Course
08.2020 - 08.2021
Server
2200 North Restaurant & Bar
01.2004 - 11.2022
Business - Finance
Durham College
Haliburton Highlands Secondary School
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