Olivia Melito
Oakville
Summary
Highly-motivated, with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Owner of Live Easy Cleaning Services
Olivia Melito
11.2024 - Current
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Kept records for production, inventory, income and expenses.
- Set pricing structures according to market analytics and emerging trends.
- Developed business from ground up and prepared records and operations.
- Maintained client records and information in customer database.
- Developed strategic plans to drive business growth and increase profitability.
- Enhanced customer satisfaction by implementing personalized service strategies.
Sales
Wrapt Graphics
05.2022 - Current
- Helped customers find specific products, answered questions and offered product advice.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Reviewed files, recordings and other documents to obtain information to respond to requests.
- Increased purchase amounts by cross-selling with similar products.
- Used technology resources to assist customers in locating and selecting items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Inspected and proofread documents to check accuracy.
- Maintained documents by managing files following established procedures.
Team Lead & Trainer
Maids A Mopping
05.2024 - 11.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Certified Professional House Cleaner
The Cleaning Authority
07.2023 - 04.2024
- Cleaned residential spaces with attention to detail, ensuring high standards of cleanliness.
- Improved client satisfaction by completing tasks efficiently and thoroughly.
- Used eco-friendly cleaning products to maintain safe environments.
- Organized cleaning schedules to accommodate client needs and preferences.
- Maintained equipment and supplies for reliable service.
- Delivered quality service by adhering to specific client instructions.
- Managed time effectively to complete multiple cleaning tasks per day.
- Enhanced customer retention by building trust and rapport.
Customer Service Representative
The UPS Store
08.2022 - 07.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Prepared packages for shipping and determined most economical shipping methods.
- Coached new staff preparing outgoing and receiving incoming shipments.
- Examined and produced specific job orders.
- Created, saved and shared documents for internal team and customers.
- Set up page layouts for margins, columns and printing.
- Identified and corrected data entry errors to prevent duplication across systems.
- Proofread and edited documents to correct errors.
- Located information contained in files to meet requests by supervisors and other departments.
- Maintained database by entering new and updated customer and account information.
- Remained focused for lengthy periods to accurately perform work with adequate speed.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Scanned and stored files and records electronically to reduce paper files and secure data.
Receptionist
Le Vu Boutique
01.2020 - 12.2020
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Processed payments and updated accounts to reflect balance changes.
- Updated and recorded customer or client information to maintain accounts.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Pulled and organized requested documentation.
- Maintained front office cleanliness and organized supplies to increase productivity.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Responded to inquiries and room requests made online, by phone and via email.
Manager
Mcdonald’s
10.2017 - 03.2019
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Entered time and attendance logs in preparation for payroll.
Education
Diploma - Makeup For Media And Creative Arts
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON06.2022
Skills
- Experienced with Microsoft Office Suite
- Employee Training
- Effective Organization
- Strong Work Ethic
- Conflict Resolution
- Team Leadership
- Effective Time Management
- Supportive Interaction Style
- Dependable Professional
- Customer Service
- Data Organization
- Business management
Timeline
Owner of Live Easy Cleaning Services
Olivia Melito
11.2024 - Current
Team Lead & Trainer
Maids A Mopping
05.2024 - 11.2024
Certified Professional House Cleaner
The Cleaning Authority
07.2023 - 04.2024
Customer Service Representative
The UPS Store
08.2022 - 07.2023
Sales
Wrapt Graphics
05.2022 - Current
Receptionist
Le Vu Boutique
01.2020 - 12.2020
Manager
Mcdonald’s
10.2017 - 03.2019
Diploma - Makeup For Media And Creative Arts
Sheridan College Institute of Technology And Advanced Learning
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