Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Olivia Mckenzie-Neddow

Langdon,AB

Summary

Enthusiastic and eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork.

Overview

1
1
year of professional experience

Work History

Crew Member

McDonalds
Strathmore, AB
11.2023 - Current
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Informed customers about daily specials in an engaging manner.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Tailored orders to address customer allergies and gluten concerns.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Stocked shelves and cases with new or transferred items.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Explained current promotional information and items to patrons.
  • Brewed and served coffee and tea with preferred add-ins.
  • Scrubbed and polished counters to remove debris and food.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Drove team success by quickly completing assigned tasks.
  • Prepared quality products while maintaining portion control and presentation within service goal times.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Packed fast food products in approved containers, cups, and bags.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Wiped down tables and equipment, swept and refilled stock.
  • Served food quickly for positive guest experiences.
  • Restocked kitchen supplies including food products and utensils.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Upheld high standards of productivity and quality in operations.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Assisted patrons in making menu selections.
  • Checked expiration dates on all products before serving them to customers.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Adhered to health department regulations regarding food handling procedures.
  • Prepared food for various recipes by washing, peeling and dicing ingredients.
  • Directed patrons to restrooms and other amenities within facility.
  • Took orders from patrons and input selections into store computer system.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Presented orders to guests within anticipated service times.

Summer Customer Service Cashier

Lics
Calgary, AB
03.2023 - Current
  • Balanced cash drawers at the end of each shift.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Processed credit card transactions accurately and efficiently.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Verified that all coupons were valid prior to processing them into the system.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Complied with all health and safety regulations while performing job duties.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Counted and balanced cashier drawers.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Provided excellent customer service by helping customers locate items they were looking for.
  • Greeted customers and provided friendly customer service.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Delivered tactful discussions and diplomacy when responding to escalating situations.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Answered customers' questions and provided information on store procedures or policies.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Scanned items and checked pricing on cash register for accuracy.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Provided information on company policies, warranties, guarantees, financing options and other related matters.
  • Answered phone calls to assist customers with questions and orders.
  • Operated cash registers to process payments for goods and services.
  • Greeted customers and responded to informational requests.
  • Built and maintained productive relationships with employees.
  • Informed customers of in-store promotions or pricing specials.
  • Greeted customers promptly and responded to questions.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Maintained work area and kept cash drawer organized.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Resolved customer complaints in a professional manner.
  • Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Processed customer payments quickly and returned exact change and receipts.
  • Identified needs of customers promptly and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Understood and followed oral and written directions.
  • Recognized by management for providing exceptional customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Summer Server/Cashier Team Lead

YYC Food Trucks
Calgary, AB
02.2023 - Current
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Maintained a clean and sanitary work environment in accordance with health regulations.
  • Prepared meals according to customer orders using fresh ingredients.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Processed payments accurately and efficiently using cash registers or POS systems.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Juggled high volume of orders during lunch rush while making sure every customer received food as ordered.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Optimized small workspace to maximize utility of sometimes cramped food truck working area.
  • Organized and maintained food truck inventory.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Monitored stock levels of ingredients on a regular basis to ensure adequate supply is available at all times.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Prioritized service to develop relationships and improve customer regularity.
  • Provided excellent customer service, resolving customer complaints quickly and professionally.
  • Kept accurate records of sales data, expenses, profits.
  • Assisted in loading and unloading equipment into the food truck when necessary.
  • Trained new employees to perform duties.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Understood and followed oral and written directions.

Education

High School Diploma -

Chestermere High School
Chestermere, AB

Skills

  • Drive-Thru Operations
  • Menu Memorization
  • Customer Service
  • Food Preparation
  • Customer Engagement
  • Beverage Preparation
  • Inventory Restocking
  • Safe Food Handling
  • Food Running
  • Valid Driver's License
  • Inventory Counts
  • Ordering Procedures
  • Housekeeping
  • Flexible Schedule
  • Complex Problem-Solving
  • Cleaning
  • Workplace Efficiency
  • Verbal and Written Communication
  • Team Contributions
  • Store Opening and Closing
  • Heavy Lifting
  • Problem-Solving
  • Company Standards
  • Safety
  • Telephone Etiquette
  • Product Promotion
  • Positive Company Representation
  • Taking Orders
  • Time Management
  • Teamwork and Collaboration
  • Cash Handling

References

References available upon request.

Timeline

Crew Member

McDonalds
11.2023 - Current

Summer Customer Service Cashier

Lics
03.2023 - Current

Summer Server/Cashier Team Lead

YYC Food Trucks
02.2023 - Current

High School Diploma -

Chestermere High School

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Olivia Mckenzie-Neddow