Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Olivia May

Summary

Customer service associate with a strong focus on enhancing customer loyalty through exceptional service delivery. Maintains organized and well-stocked stations to meet diverse customer needs. Consistently exceeds expectations by providing prompt, friendly, and attentive service tailored to individual preferences.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Host / Food Service Assistant

Cabot Cape Breton
Inverness, Nova Scotia
05.2025 - Current
  • Optimized dining room layout to enhance staff efficiency during service.
  • Managed high-volume incoming calls to ensure timely customer assistance.
  • Provided exceptional customer service by proactively addressing guest needs.
  • Maintained lobby cleanliness, including sanitizing tables and chairs regularly.
  • Supported team efforts by completing various tasks as required.
  • Assisted servers with seating arrangements and escorting guests to tables.
  • Collaborated with front of house staff to adjust seating for customer comfort.
  • Prepared dining area by arranging place settings with fresh tablecloths and tableware.

Team Lead

Reitmans
Toronto, Ontario
09.2024 - 04.2025
  • Motivated staff through positive reinforcement to enhance team morale.
  • Developed strategies that increased productivity and improved customer service levels.
  • Ensured compliance with company policies and procedures across the team.
  • Conducted regular one-on-one coaching sessions to promote personal development.
  • Identified process improvement opportunities and implemented necessary changes.
  • Delegated tasks effectively based on individual skill sets.
  • Maintained clean work areas, minimizing safety hazards to maximize efficiency.
  • Resolved customer complaints promptly, ensuring high satisfaction levels.

Concession Supervisor

Ever New Melbourne
North York, ON
05.2022 - 09.2024
  • Resolved customer complaints promptly while upholding high service standards.
  • Addressed technical issues with POS systems and equipment efficiently.
  • Maintained cleanliness in concession area to enhance customer satisfaction.
  • Conducted interviews and facilitated onboarding for new employees.
  • Generated weekly reports on sales figures, labor costs, and related expenses.
  • Monitored daily operations, ensuring inventory accuracy and employee performance.
  • Analyzed sales trends to optimize product offerings on menus.
  • Organized product displays to attract customers and boost sales.

Education

Bachelor of Arts - Psychology

York University
Toronto, ON
10-2024

Skills

  • Customer service
  • Interpersonal communication
  • Sales strategies
  • Multitasking
  • Adaptability
  • Task prioritization

Certification

  • Serve Right

Timeline

Host / Food Service Assistant

Cabot Cape Breton
05.2025 - Current

Team Lead

Reitmans
09.2024 - 04.2025

Concession Supervisor

Ever New Melbourne
05.2022 - 09.2024

Bachelor of Arts - Psychology

York University

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Olivia May