Olivia May
Toronto,Canada
Summary
Team-oriented individual eager to employ sales and mentoring skills. Trains sales associates, drives sales and implements process improvements. Strong organizational skills and dedication to delivering exceptional customer service.
Overview
5
5
years of professional experience
Work History
Full Time Floor Lead
Reitman’s
Toronto, Canada
09.2024 - Current
- Lead and coach associates in order to improve customer interactions and CRM results
- Open and close store
- Manage and operate POS system, accurately cashing out customers
- Clean and maintain sales floor, fold tables and size racks
- Receive and process new product, collect and ship transfers
- Merchandise sales floor according to VM standards
Part Time Concession Supervisor
Ever New Melbourne
Hudson’s Bay - Yorkdale Mall, Canada
05.2022 - 09.2024
- Lead and coach sales team on daily duties and maintaining close collaborative customer relationships
- Delegate tasks to team and manage priorities of the company
- Complete weekly trade reports and sales results and customer feedback
- Accurately navigate and operate POS system, open and close cash register, cash out customers.
- Attend to fitting rooms.
- Manage and organize stock rooms.
- Receive and process new shipment, collect and ship out transfers
- Merchandise new product on the floor according to VM standards
Part Time Seasonal Sales Associate
Marshall’s - TJX
Lawrence Allen Centre, Canada
09.2021 - 03.2022
- Navigate and operate POS system, accurately cash out customers.
- Attend to fitting rooms.
- Merchandise new product on the floor in accordance to VM standards.
Part Time Waitress
Eggcitement Bistro
Meaford, ON
09.2019 - 03.2020
- Open and close restaurant.
- Balance cash and accurately cash out customers.
- Greet and seat all customers.
- Accurately take orders and provide excellent customer service during customers entire stay
- Bring out customer orders in a timely manner
Education
Bachelor Of Arts Honours - Psychology
York University
North York, ON08.2024
OSSD -
Georgian Bay Community School
Meaford, ON06.2019
Skills
- Highly organized
- Goal-oriented
- Bachelor's degree in Psychology
- Over five years of experience in customer service
- Food service
- Team management
- Strong communication skills
- Interpersonal skills
- Proficient in Microsoft Office 365
- Ability to lead and collaborate effectively
- Dedicated to maintaining exceptional service standards
Languages
English
Native or Bilingual
Awards
Don Miller Community Service Award
Timeline
Full Time Floor Lead
Reitman’s
09.2024 - Current
Part Time Concession Supervisor
Ever New Melbourne
05.2022 - 09.2024
Part Time Seasonal Sales Associate
Marshall’s - TJX
09.2021 - 03.2022
Part Time Waitress
Eggcitement Bistro
09.2019 - 03.2020
Bachelor Of Arts Honours - Psychology
York University
OSSD -
Georgian Bay Community School