Olivia Marinuzzo
Cambridge,ON
Summary
Results-driven Customer Service Representative and Senior Operations Clerk with extensive experience at Cambridge Label Inc. and XPO Logistics. Recognized for improving operational efficiency and customer satisfaction by applying strong problem-solving and active listening skills. Proficient in data entry and building customer relationships, contributing to increased customer loyalty and enhanced operational performance. Committed and detail-oriented with a proven history of effectively addressing customer inquiries and ensuring high satisfaction levels. Skilled in utilizing communication and problem-solving techniques to elevate the overall customer experience.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Cambridge Label Inc.
03.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Sr. Operations Clerk
XPO Logistics
07.2014 - 03.2020
- Implemented quality control measures to reduce errors and maintain high standards of performance.
- Optimized scheduling practices to maximize employee productivity while minimizing overtime expenses.
- Maintained accurate records of all operations activities, ensuring transparency and accountability at all times.
- Managed daily tasks to ensure timely completion, resulting in improved client satisfaction.
- Conducted regular audits of operational processes, identifying areas for improvement and implementing necessary changes.
- Lead Hand: Supervised a team of employees, ensuring tasks were completed efficiently and on schedule
- Human Resources Assistant: Managed payroll, organized paperwork, supported senior HR in the interview process, attended safety meetings, facilitated training sessions, and participated in daily briefings.
Receptionist
Gallinger Ford
05.2009 - 09.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Registered vehicles and maintained accurate inventory records
- Coordinated the procurement of new vehicle stock
- Managed vehicle licensing processes
- Handled and organized invoicing and related documentation
Education
Certificate - Pre-Health Sciences
Cambrian College of Applied Arts And Technology
Greater Sudbury, None06-2014
High School Diploma -
Bishop P.F. Reding Catholic Secondary School
Milton, ON06-2012
Skills
- Customer service
- Data entry
- Organization
- Customer relations
- Active listening
- Problem resolution
- Critical thinking
- Computer proficiency
- Microsoft outlook
- Time management
- Attention to detail
- Multitasking
Languages
English
Full Professional
Timeline
Customer Service Representative
Cambridge Label Inc.
03.2020 - Current
Sr. Operations Clerk
XPO Logistics
07.2014 - 03.2020
Receptionist
Gallinger Ford
05.2009 - 09.2013
Certificate - Pre-Health Sciences
Cambrian College of Applied Arts And Technology
High School Diploma -
Bishop P.F. Reding Catholic Secondary School
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