Olivia Marinuzzo
Cambridge,ON
Summary
Results-driven Customer Service Representative and Senior Operations Clerk with extensive experience at Cambridge Label Inc. and XPO Logistics. Recognized for improving operational efficiency and customer satisfaction by applying strong problem-solving and active listening skills. Proficient in data entry and building customer relationships, contributing to increased customer loyalty and enhanced operational performance. Committed and detail-oriented with a proven history of effectively addressing customer inquiries and ensuring high satisfaction levels. Skilled in utilizing communication and problem-solving techniques to elevate the overall customer experience.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Cambridge Label Inc.
70 Thompson Drive, Cambridge, ON N1T 2E5
03.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Sr. Operations Clerk
XPO Logistics
Milton, ON
07.2014 - 03.2020
- Implemented quality control measures to reduce errors and maintain high standards of performance.
- Optimized scheduling practices to maximize employee productivity while minimizing overtime expenses.
- Maintained accurate records of all operations activities, ensuring transparency and accountability at all times.
- Managed daily tasks to ensure timely completion, resulting in improved client satisfaction.
- Conducted regular audits of operational processes, identifying areas for improvement and implementing necessary changes.
- Lead Hand: Supervised a team of employees, ensuring tasks were completed efficiently and on schedule
- Human Resources Assistant: Managed payroll, organized paperwork, supported senior HR in the interview process, attended safety meetings, facilitated training sessions, and participated in daily briefings.
Receptionist
Gallinger Ford
655 Main Street E, Milton ON L9T 3J2
05.2009 - 09.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Registered vehicles and maintained accurate inventory records
- Coordinated the procurement of new vehicle stock
- Managed vehicle licensing processes
- Handled and organized invoicing and related documentation
Education
Certificate - Pre-Health Sciences
Cambrian College of Applied Arts And Technology
Greater Sudbury, None06-2014
High School Diploma -
Bishop P.F. Reding Catholic Secondary School
Milton, ON06-2012
Skills
- Customer service
- Data entry
- Organization
- Customer relations
- Active listening
- Problem resolution
- Critical thinking
- Computer proficiency
- Microsoft outlook
- Time management
- Attention to detail
- Multitasking
Languages
English
Full Professional
Timeline
Customer Service Representative
Cambridge Label Inc.
03.2020 - Current
Sr. Operations Clerk
XPO Logistics
07.2014 - 03.2020
Receptionist
Gallinger Ford
05.2009 - 09.2013
Certificate - Pre-Health Sciences
Cambrian College of Applied Arts And Technology
High School Diploma -
Bishop P.F. Reding Catholic Secondary School