Olivia Luce
Burlington
Summary
Performance-driven with a supportive and motivational leadership style focused on maximizing team collaboration and performance. Strive to exceed customer service standards and leave customers with a lasting impression. Well-versed in planning and executing merchandise displays based on company initiatives.
Overview
5
5
years of professional experience
Work History
Key Holder
Snuggle Bugz
03.2023 - Current
- Complete opening and closing procedures
- Provide advanced customer service with expert product knowledge
- Delegate daily tasks to staff members
- Train and mentor new staff members on company procedures and product knowledge
- Managed weekly stock shipments, ensuring accurate stock levels and timely replenishment of merchandise
- Answered customer inquiries through email
Third Key Holder
Ardene
04.2021 - 01.2023
- Completed store opening and closing procedures.
- Audited registers and identified any discrepancies
- Provided excellent and personalized customer service by projecting a welcoming environment and expressing product knowledge
- Trained and mentored new employees
- Oversaw employee performance, monitored and assisted in areas of improvement
- Set team plans and strategies in order to achieve sales goals
- Delegated tasks to employees
- Assembled and maintained dynamic merchandise displays based on company marketing initiatives
Cashier
Gino's Pizza
04.2019 - 11.2019
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Greeted every customer who entered the store
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
Volunteer
Habitat for Humanity
03.2019 - 04.2019
- Engaged in community outreach misson centered on community support and enrichment.
- Worked collaboratively with a team, developing effective working relationships
- Used strong communication skills to convey information to other team members
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Education
Gary Allan Highschool
Burlington, ONSkills
- Delegating Tasks and Efficient Time Management
- Cash Handling and Register Audits
- POS Inventory System Operation
- Handling Complaints and Inquiries
- Loss Prevention techniques
- Merchandise Presentation Standards
- Retail Industry Experience
- Team Leadership
- Friendly and approachable customer service
- Achieving Sales Goals and Team Motivation
Timeline
Key Holder
Snuggle Bugz
03.2023 - Current
Third Key Holder
Ardene
04.2021 - 01.2023
Cashier
Gino's Pizza
04.2019 - 11.2019
Volunteer
Habitat for Humanity
03.2019 - 04.2019
Gary Allan Highschool
Similar Profiles
Sky RosshirtSky Rosshirt
Dog Daycare Attendant at Snuggle InnDog Daycare Attendant at Snuggle Inn
Elmarie Du ToitElmarie Du Toit
Party/Event Coordinator at Bugz PlayparkParty/Event Coordinator at Bugz Playpark
Whitt HWhitt H
Chief Cuddle Officer (CCO) at Snuggle EnterprisesChief Cuddle Officer (CCO) at Snuggle Enterprises