Olivia Lopez
Hacienda Heights
Summary
Customer-focused professional with experience providing exceptional service in a fast-paced retail environment. Skilled in customer communication, problem-solving, POS systems operations, and maintaining a positive customer experience. Organized, dependable, and eager to bring strong interpersonal skills, attention to detail, and a commitment to delivering exceptional customer service to Birkenstock's customer support team.
Overview
5
5
years of professional experience
Work History
Stay at Home Parent
Family Household
Anchorage
01.2024 - Current
- Managed household operations while providing full-time care for family, ensuring a nurturing environment.
- Completed a 100% remote Medical Billing Specialist Certification through Medcerts.
- Developed computer, communication, and organization skills to enhance daily household management.
Sales Associate
Bath & Body Works
City of Industry, California / Anchorage, Alaska
11.2022 - 12.2023
- Delivered exceptional customer service by assisting customers with product selection and personalized recommendations.
- Resolved customer questions and concerns professionally to ensure a positive shopping experience.
- Processed cash and card transactions accurately using a POS system in a fast-paced retail environment.
- Collaborated with team members to deliver efficient service and consistently meet daily store goals.
- Organized merchandise displays and replenished inventory to ensure a well-stocked sales floor.
- Answered incoming phone calls, providing accurate information on products, promotions, and store services to enhance customer engagement.
- Maintained a clean, organized, and welcoming store environment.
Sales Associate
Snack Stop
West Covina
12.2021 - 05.2022
- Delivered friendly, efficient customer service in fast-paced retail environment, enhancing customer satisfaction.
- Guided customers in product selection, fostering a positive and welcoming shopping experience.
- Addressed customer questions and resolved concerns professionally.
- Operated the cash register and processed transactions accurately.
- Stocked merchandise and monitored inventory to ensure products were readily available.
- Oversaw daily responsibilities independently, ensuring store cleanliness and organization for optimal customer experience.
Education
Medical Billing Specialist Certificate
MedCerts
100% Remote Program03-2026
High School Diploma -
Los Altos High School
Hacienda Heights, CA05-2022
Some College (No Degree) -
Rio Hondo College
Whittier, CASkills
- Customer service
- POS Systems Operations
- Order processing
- Computer Proficiency
- Microsoft Office
- Data Management
- Time management
- Organization
- Attention to detail
- Team collaboration
- Virtual Meeting Tools
- Email Communication
- Phone Etiquette
- Problem Solving
- Conflict resolution
- Adaptability
- Quick Learner
- Quick Learner
Languages
Spanish
Professional
English
Native/ Bilingual
Timeline
Stay at Home Parent
Family Household
01.2024 - Current
Sales Associate
Bath & Body Works
11.2022 - 12.2023
Sales Associate
Snack Stop
12.2021 - 05.2022
Medical Billing Specialist Certificate
MedCerts
High School Diploma -
Los Altos High School
Some College (No Degree) -
Rio Hondo College