Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Loconsolo

Mission Viejo

Summary

At the start of last year I was reintroduced to the hospitality industry and absolutely love it. The previous years my background has been in cosmetic sales which has given me excellent experience working in customer service. It was so refreshing to be introduced to working in a restaurant because I have discovered I really enjoy the pace and atmosphere of working in one. My entire career history has been in customer service which has helped sharpen my ability to manage multiple tasks and tricky customer interactions, leading to a positive outcome and happy customer. With my past experience in customer service and genuine interest in food in drink, speaking to the menu related to your restaurant would come very naturally.

Overview

3
3
years of professional experience

Work History

Lead Host/ Food Runner

Calo Kitchen and Tequila
05.2024 - Current
  • Greeted and checked in guests for reservations as well as the online Yelp waitlist.
  • The lead host is in charge of creating sections and creating a fair rotation in seating servers.
  • In between seating guests running food and beverages.
  • Introduced to the expectations of working in fine dining.

Hostess

Giana Bakery and Provisions
01.2024 - 06.2024
  • Greeted customers, having the first interaction of their dining experience be positive and inviting.
  • Answered phone calls to book reservations and made sure the reservation book looked accordingly.
  • Responsible for making waitlists and giving accurate wait times while the restaurant was busy.

Beauty Advisor

Nordstrom
10.2021 - 01.2024
  • Outreaching to clients in order to maintain business.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.

Education

Associate of Arts - Liberal Arts

Saddleback College
Mission Viejo, CA
01-2020

Skills

  • Flexible schedule
  • Multitasking
  • Customer-oriented
  • Anticipating customer needs

Timeline

Lead Host/ Food Runner

Calo Kitchen and Tequila
05.2024 - Current

Hostess

Giana Bakery and Provisions
01.2024 - 06.2024

Beauty Advisor

Nordstrom
10.2021 - 01.2024

Associate of Arts - Liberal Arts

Saddleback College
Olivia Loconsolo