Olivia Lloyd
San Jose
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
4
4
years of professional experience
Work History
Shift Lead
Läderach
Santa Clara
08.2023 - Current
- Supervised daily operations of chocolate production and customer service teams.
- Trained new employees on product knowledge and customer engagement techniques.
- Ensured compliance with food safety and sanitation standards in the workspace.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sales Associate
J.Crew
San Jose
11.2021 - 12.2023
- Maintained visual merchandising standards to enhance store presentation.
- Processed transactions accurately using point-of-sale systems.
- Assisted customers with product selection and style advice.
- Maintained visual merchandising standards in line with brand guidelines.
- Processed transactions efficiently using point-of-sale systems.
- Collaborated with team members to enhance customer service experiences.
- Organized stockroom and ensured inventory accuracy.
Skills
- Work delegation
- Staff motivation
- Conflict resolution
- Customer service focus
- Productivity monitoring
- Workplace safety
- Sales proficiency
- Decision-making capacity
- Knowledge sharing
References
References available upon request.
Timeline
Shift Lead
Läderach
08.2023 - Current
Sales Associate
J.Crew
11.2021 - 12.2023