Olivia Licata
Chico
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Cafe Affaire. Proven ability to enhance customer satisfaction through efficient service and effective communication. Experienced in cash handling and maintaining a clean workspace, consistently achieving a welcoming atmosphere with a friendly demeanor.
Overview
5
5
years of professional experience
Work History
Front Counter Staff Member
The Cookie Element
Yorba Linda
10.2020 - 08.2025
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Maintained a clean and welcoming front counter area for an inviting customer experience.
- Reduced wait times for customers by quickly taking orders and communicating efficiently with the kitchen team.
- Assisted in creating visually appealing displays to promote special offers, or seasonal items.
- Handled high-volume periods with ease, maintaining composure under pressure, while serving customers efficiently.
Barista
Cafe Affaire
Newport Beach
06.2023 - 07.2025
- Cultivated a welcoming atmosphere by greeting customers warmly and addressing needs promptly.
- Delivered efficient service to manage lines and maintain crowd control.
- Acquired comprehensive knowledge of menu items and off-label drinks to fulfill customer requests.
- Ensured a clean and organized workspace to enhance productivity and safety.
Summer Nanny
Carissa Enea
Yorba Linda
05.2021 - 07.2024
- Resolved conflicts between children using effective communication techniques that fostered empathy and respect among peers.
- Developed a strong rapport with parents, communicating daily updates on their children's progress and needs.
- I organized and cleaned the home after activities by picking up toys and straightening up the playroom.
- Assisted with light housekeeping duties, as well as running errands.
- Supported each child's individual needs by adapting daily routines based on their unique interests and abilities.
Education
Bachelor of Arts - Communication Studies
California State University - Chico
Chico, CA05.2026
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Time management
- Effective communication
- Team collaboration
- Coffee machinery
- Safe food handling practices
Affiliations
- Alpha Phi Director of Programming and Events
References
Amy Spillane
The Cookie Element - Store Owner
(714) 313-2807
Jason Aquino
Cafe Affaire - Owner
(714) 323-0069
Timeline
Barista
Cafe Affaire
06.2023 - 07.2025
Summer Nanny
Carissa Enea
05.2021 - 07.2024
Front Counter Staff Member
The Cookie Element
10.2020 - 08.2025
Bachelor of Arts - Communication Studies
California State University - Chico
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