Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Olivia Licata

Olivia Licata

Chico

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Cafe Affaire. Proven ability to enhance customer satisfaction through efficient service and effective communication. Experienced in cash handling and maintaining a clean workspace, consistently achieving a welcoming atmosphere with a friendly demeanor.

Overview

5
5
years of professional experience

Work History

Front Counter Staff Member

The Cookie Element
Yorba Linda
10.2020 - 08.2025
  • Enhanced customer satisfaction by providing efficient and accurate order processing.
  • Maintained a clean and welcoming front counter area for an inviting customer experience.
  • Reduced wait times for customers by quickly taking orders and communicating efficiently with the kitchen team.
  • Assisted in creating visually appealing displays to promote special offers, or seasonal items.
  • Handled high-volume periods with ease, maintaining composure under pressure, while serving customers efficiently.

Barista

Cafe Affaire
Newport Beach
06.2023 - 07.2025
  • Cultivated a welcoming atmosphere by greeting customers warmly and addressing needs promptly.
  • Delivered efficient service to manage lines and maintain crowd control.
  • Acquired comprehensive knowledge of menu items and off-label drinks to fulfill customer requests.
  • Ensured a clean and organized workspace to enhance productivity and safety.

Summer Nanny

Carissa Enea
Yorba Linda
05.2021 - 07.2024
  • Resolved conflicts between children using effective communication techniques that fostered empathy and respect among peers.
  • Developed a strong rapport with parents, communicating daily updates on their children's progress and needs.
  • I organized and cleaned the home after activities by picking up toys and straightening up the playroom.
  • Assisted with light housekeeping duties, as well as running errands.
  • Supported each child's individual needs by adapting daily routines based on their unique interests and abilities.

Education

Bachelor of Arts - Communication Studies

California State University - Chico
Chico, CA
05.2026

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Time management
  • Effective communication
  • Team collaboration
  • Coffee machinery
  • Safe food handling practices

Affiliations

  • Alpha Phi Director of Programming and Events

References

Amy Spillane

The Cookie Element - Store Owner

(714) 313-2807

Jason Aquino

Cafe Affaire - Owner

(714) 323-0069

Timeline

Barista

Cafe Affaire
06.2023 - 07.2025

Summer Nanny

Carissa Enea
05.2021 - 07.2024

Front Counter Staff Member

The Cookie Element
10.2020 - 08.2025

Bachelor of Arts - Communication Studies

California State University - Chico

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Olivia Licata