Olivia Lee
Dunedin,New Zealand
Summary
Energetic and adaptable server with three years of experience in fast-paced and luxury dining environments. Passionate about delivering exceptional service and contributing to a positive team atmosphere. Looking to bring my skills to the vibrant hospitality industry in Dunedin, New Zealand.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
La Mexicanada
Bradford, Canada
07.2024 - Current
- Welcomed guests, managed orders, and created a friendly atmosphere
- Contributed to team efforts by coordinating service during peak hours
- Maintained a spotless and organized workspace in compliance with health regulations
Server, Host, Delivery Prep
Jack Astor's
Newmarket, Canada
02.2022 - Current
- Delivered high-quality service in various roles, from serving and hosting to delivery preparation
- Ensured smooth operations during high-volume periods by fostering teamwork and efficiency
- Built strong connections with regular customers through friendly and personalized service
- Consistently upsold menu items like appetizers and beverages, boosting overall sales
Server
Fairmont Chateau Lake Louise
Lake Louise, Canada
10.2022 - 07.2023
- Delivered high-end service in a luxury dining environment, adhering to elevated standards
- Played a critical role during peak lunch hours, helping the team manage over 300 food orders in a single shift
- Recognized as Employee of the Month for consistently exceeding guest expectations
- Supported event and banquet operations, seamlessly adapting to varied service needs
Crew Member
McDonald's
Newmarket, Canada
09.2020 - 08.2021
- Effectively multitasked in a fast-paced environment, advancing from kitchen duties to customer-facing roles
- Assisted in training new employees, showcasing leadership and mentoring skills
- Worked efficiently at the drive-thru, balancing speed and accuracy to meet customer needs
Education
Graduated -
Stouffville District Secondary School
Stouffville, ON06.2022
Skills
- Exceptional guest service
- Communication
- Team collaboration
- Multitasking
- Upselling
- Hygiene standards compliance
- Quick problem-solving
- Adaptability
-
Relocating from Canada to Dunedin, New Zealand – Open to roles in the surrounding area.
Certification
- Smart Serve (Canada)
- Pro Serve (Canada)
- Employee of the Month, Fairmont Chateau Lake Louise
Additional Information
Willing to complete LCQ for alcohol service upon relocation to New Zealand.
Timeline
Server
La Mexicanada
07.2024 - Current
Server
Fairmont Chateau Lake Louise
10.2022 - 07.2023
Server, Host, Delivery Prep
Jack Astor's
02.2022 - Current
Crew Member
McDonald's
09.2020 - 08.2021
Graduated -
Stouffville District Secondary School
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