Olivia Larochelle
North Bay,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Server
Arugula
03.2023 - Current
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
Server
Ivan's Restaurant
06.2021 - 03.2023
Server
Burger World
01.2016 - 06.2021
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Checked guests' identification before serving alcoholic beverages.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Montana's Cookhouse
10.2014 - 01.2016
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Server
Ivan's Restaurant
05.2014 - 10.2015
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Sales Consultant
Wireless Personal Communications Inc. (Bell Wold)
09.2011 - 05.2014
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
Customer Service Manager
Walmart
06.2009 - 09.2011
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Education
High School Diploma -
École Secondaire Catholique Algonquin
North Bay, ONSkills
- Multitasking Abilities
- Customer Relations
- Calm Under Pressure
- Flexible and Adaptable
- Attention to Detail
- Organization and Time Management
Languages
French
Limited Working
Timeline
Server
Arugula
03.2023 - Current
Server
Ivan's Restaurant
06.2021 - 03.2023
Server
Burger World
01.2016 - 06.2021
Server
Montana's Cookhouse
10.2014 - 01.2016
Server
Ivan's Restaurant
05.2014 - 10.2015
Sales Consultant
Wireless Personal Communications Inc. (Bell Wold)
09.2011 - 05.2014
Customer Service Manager
Walmart
06.2009 - 09.2011
High School Diploma -
École Secondaire Catholique Algonquin
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