Olivia Langley
Summary
As a service industry professional and second-year business administration financial services student, dedicated to upholding high standards and providing outstanding customer experiences. Track record demonstrates ability to thrive in fast-paced environments, while still prioritizing quality and teamwork. Recognized for meticulous attention to detail, reliability, and adaptability in meeting ever-changing operational demands.
Overview
3
3
years of professional experience
Work History
Waiter
Berkeley Retirement Residence
07.2022 - Current
- Delivered excellent customer service to residents by ensuring their needs were being met promptly, serving them drinks, food, etc
- Managed a high-pressure industrial dishwashing area and reset the dining room while maintaining cleanliness standards
- Assisted residents with mobility needs and providing calming support for individuals with dementia
- Open/Close alone often
Summer Student
The Spryfield Business Commission
06.2024 - 08.2024
- Streamlined in office administrative processes, enhancing organizational efficiency
- Used Microsoft Excel, Word, and PowerPoint for data entry and presentations
- Designed marketing materials such as slideshows and promotional posters for our business members
Sales Associate/cashier
Dynamite Group
04.2022 - 06.2022
- Achieved sales quotas by providing tailored recommendations to customers
- Handled cash transactions with accuracy and resolved customer inquiries professionally
- Created positive shopping experiences through proactive problem-solving
Fulfillment packer/picker
Hudson's Bay
11.2021 - 03.2022
- Processed and fulfilled online orders with 100% accuracy
- Utilized order management software to track and verify shipments
- Assisted customer with inquiries while maintaining efficiency in fulfilment operations
Education
Business Administration financial services diploma -
Nova Scotia Community College
06.2025
Completed CSI Personal Financial Services Advice course -
12.2024
Workplace Hazardous Materials Information System (WHMIS) -
09.2023
Introduction to the Nova Scotia Occupational Health and Safety Act (OHSA) -
09.2023
Graduated - with honors
Prince Andrew High School
01.2023
Skills
- Strong interpersonal skills
- Ability to build relationships
- Resolve concerns effectively
- Proficient in Microsoft Office Suite
- Data entry
- Cash handling
- Time management
- Attention to detail
- Multitasking in fast-paced environments
- Customer service
- Strong multitasking
Languages
French
Limited Working
Timeline
Summer Student
The Spryfield Business Commission
06.2024 - 08.2024
Waiter
Berkeley Retirement Residence
07.2022 - Current
Sales Associate/cashier
Dynamite Group
04.2022 - 06.2022
Fulfillment packer/picker
Hudson's Bay
11.2021 - 03.2022
Business Administration financial services diploma -
Nova Scotia Community College
Workplace Hazardous Materials Information System (WHMIS) -
Introduction to the Nova Scotia Occupational Health and Safety Act (OHSA) -
Graduated - with honors
Prince Andrew High School
Completed CSI Personal Financial Services Advice course -
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