Olivia Lang
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Looking for full-time employment that provides me the opportunity to expand my knowledge and experience.
Overview
9
9
years of professional experience
Work History
ASSISTANT BOOKKEEPER
NO FRILLS
08.2017 - Current
- Collaborated closely with the bookkeeper to complete weekly and monthly closing procedures in a timely manner.
- Assisted in tax preparation efforts
- Strengthened internal controls by assisting in the development and implementation of new policies and procedures.
- Reduced financial discrepancies through transaction monitoring and management.
- Improved financial accuracy by maintaining organized records of all transactions and reconciliations.
- Ensured timely payments to vendors by tracking invoices and promptly processing checks.
CASH OFFICE SUPERVISOR
NO FRILLS
01.2016 - Current
- Improved cash office efficiency by implementing new processes and procedures for daily tasks.
- Trained and mentored new cash office employees, ensuring a smooth onboarding process and adherence to company policies.
- Collaborated with store management to address any cash-related issues, fostering effective communication among team members.
- Audited daily cashier transactions, identifying errors and providing constructive feedback to improve performance.
- Prepared accurate bank deposits
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
CASHIER
NO FRILLS
06.2015 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Built relationships with customers to encourage repeat business.
- Answered questions about store policies and addressed customer concerns.
- Performed cash, card and check transactions to complete customer purchases.
Education
Becoming A Real Estate Salesperson, -
Humber College
01.2023
Police Foundations -
St. Clair College
01.2020
Protection, Security, And Investigation -
St. Clair College
01.2019
General Amherst High School
01.2016
Skills
- Payroll Processing
- Cash Flow Management
- Critical Thinking Skills
- Time Management
- Problem Solving
- Supervisory Skills
- Organizational Skills
- Customer Service
- Adaptability
Timeline
ASSISTANT BOOKKEEPER
NO FRILLS
08.2017 - Current
CASH OFFICE SUPERVISOR
NO FRILLS
01.2016 - Current
CASHIER
NO FRILLS
06.2015 - Current
Becoming A Real Estate Salesperson, -
Humber College
Police Foundations -
St. Clair College
Protection, Security, And Investigation -
St. Clair College
General Amherst High School
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