Olivia Koot
Brantford,ON
Summary
Accomplished Senior Lifeguard with a proven track record at Brant County, enhancing water safety education and boosting guest satisfaction through exceptional customer service. Skilled in emergency response and demonstrating adaptability under pressure, I excel in teamwork and critical thinking, significantly reducing incidents and fostering a safe, engaging environment for community members.
Overview
4
4
years of professional experience
Work History
Senior Lifeguard
Brant County
06.2022 - Current
- Implemented water safety education programs for community members, increasing awareness of swimmer responsibility and reducing the number of incidents at the facility.
- Increased guest satisfaction by addressing concerns promptly and professionally, demonstrating exceptional customer service skills.
- Actively participated in regular trainings to stay current on emerging trends in aquatic safety management.
- During head guard shifts, designated tasks amongst staff members and ensured the facility programming ran smoothly.
Lifeguard Instructor
City Of Brantford
10.2021 - 05.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Taught both private and group swimming lessons to people of all ages, maintained friendly communication with family members regarding lessons.
Personal Support Assistant
Revera Retirement Living
05.2020 - 08.2021
- Aided residents in achieving personal goals through encouragement, guidance, and hands-on assistance when needed.
- Maintained residents safety through close monitoring and timely response to potential hazards.
- Developed creative strategies for engaging residents in recreational activities that matched their interests and abilities.
- Improved resident quality of life by providing personalized assistance with daily tasks and activities.
Education
Bachelor of Science - Honors Health Sciences, Co-op
University of Waterloo
Waterloo, ON06.2028
Skills
- Patience and Empathy
- Adaptability Under Pressure
- Public Safety Awareness
- Physical Fitness
- Emergency Response
- Teamwork and Collaboration
- Critical Thinking
- Customer Service
Timeline
Senior Lifeguard
Brant County
06.2022 - Current
Lifeguard Instructor
City Of Brantford
10.2021 - 05.2024
Personal Support Assistant
Revera Retirement Living
05.2020 - 08.2021
Bachelor of Science - Honors Health Sciences, Co-op
University of Waterloo