Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olivia Koot

Brantford,ON

Summary

Accomplished Senior Lifeguard with a proven track record at Brant County, enhancing water safety education and boosting guest satisfaction through exceptional customer service. Skilled in emergency response and demonstrating adaptability under pressure, I excel in teamwork and critical thinking, significantly reducing incidents and fostering a safe, engaging environment for community members.

Overview

4
4
years of professional experience

Work History

Senior Lifeguard

Brant County
06.2022 - Current
  • Implemented water safety education programs for community members, increasing awareness of swimmer responsibility and reducing the number of incidents at the facility.
  • Increased guest satisfaction by addressing concerns promptly and professionally, demonstrating exceptional customer service skills.
  • Actively participated in regular trainings to stay current on emerging trends in aquatic safety management.
  • During head guard shifts, designated tasks amongst staff members and ensured the facility programming ran smoothly.

Lifeguard Instructor

City Of Brantford
10.2021 - 05.2024
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Provided friendly customer service to guests and addressed concerns.
  • Taught both private and group swimming lessons to people of all ages, maintained friendly communication with family members regarding lessons.

Personal Support Assistant

Revera Retirement Living
05.2020 - 08.2021
  • Aided residents in achieving personal goals through encouragement, guidance, and hands-on assistance when needed.
  • Maintained residents safety through close monitoring and timely response to potential hazards.
  • Developed creative strategies for engaging residents in recreational activities that matched their interests and abilities.
  • Improved resident quality of life by providing personalized assistance with daily tasks and activities.

Education

Bachelor of Science - Honors Health Sciences, Co-op

University of Waterloo
Waterloo, ON
06.2028

Skills

  • Patience and Empathy
  • Adaptability Under Pressure
  • Public Safety Awareness
  • Physical Fitness
  • Emergency Response
  • Teamwork and Collaboration
  • Critical Thinking
  • Customer Service

Timeline

Senior Lifeguard

Brant County
06.2022 - Current

Lifeguard Instructor

City Of Brantford
10.2021 - 05.2024

Personal Support Assistant

Revera Retirement Living
05.2020 - 08.2021

Bachelor of Science - Honors Health Sciences, Co-op

University of Waterloo
Olivia Koot