Olivia Jaklitsch
Kitchener,ON
Summary
Enthusiastic University student eager to contribute to a team while gaining valuable experience. Skilled in delivering efficient customer service with attention to detail in fast-paced environments. Committed to continuous learning and adaptation, ready to embrace new challenges.
Overview
2
2
years of professional experience
Work History
Barista
Williams Fresh Cafe
Kitchener, Ontario
04.2024 - 10.2025
- Assisted customers with menu selections, providing product knowledge and recommendations.
- Engaged with customers to create a welcoming atmosphere and foster loyalty.
- Operated cash register, processed transactions accurately, and handled customer payments.
- Used POS system to accurately enter orders and process payments.
- Managed inventory by restocking supplies to maintain optimal levels during shifts.
- Maintained cleanliness of workstations and equipment to ensure safety and hygiene.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
Bachelor of Arts - Psychology
Wilfred Laurier University
Waterloo, ON04-2029
High School Diploma -
Eastwood Collegiate Institute
Kitchener, ON06-2025
Skills
- Attention to detail
- Time management
- Multitasking and organization
- Problem-solving
- Verbal and written communication
- Adaptable and flexible
- Friendly and outgoing
Volunteer Experience
The Food Bank of Waterloo Region (July 2024 - August 2024):
- Preparation of food packages
- Sorting perishable foods
- Warehouse experience
- Operating basic machinery
Ringette Assistant Coach (Fall 2021):
- Encouraging and supporting young children
- Working with head coaches on activity planning
Babysitting (2020 - 2024):
- Meal planning and prep
- Direction bedtimes
- Communication with parents on expectations
- Providing safety and supervised play
Activities
Ringette (2010-2024):
- Sportsmanship
- Teamwork
- Required discipline and focus
Camp Molly (Fall 2024): Accepted into a firefighting program designed to inspire aspiring female firefighters
- First aid training
- Experience handling machinery
- Confidence building
Timeline
Barista
Williams Fresh Cafe
04.2024 - 10.2025
Bachelor of Arts - Psychology
Wilfred Laurier University
High School Diploma -
Eastwood Collegiate Institute