Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Certification
Timeline
Generic

Olivia Infanti

Stoney Creek,Ontario

Summary

Skilled Keyholder proficient in processing payments, resolving customer service issues and smoothly opening and closing stores. Collaborative team player with over 4 years of experience. Market-savvy and performance-driven with a motivational leadership style focused on maximizing team contributions and performance.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Keyholder/Cashier Team Lead

Bulk Barn
05.2020 - 06.2023
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Streamlined store operations by assisting with inventory management, merchandising, and restocking.
  • Increased sales performance through effective product knowledge and targeted upselling techniques.
  • Strengthened team morale by fostering a positive work environment and offering constructive feedback.

Restaurant Hostess

Valentinos Restaurant
06.2022 - 10.2022
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.

Cashier

Bulk Barn
10.2019 - 05.2020
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

Bachelor of Commerce - Hospitality And Tourism Management

University of Guelph
Guelph, ON
04.2028

High School Diploma -

Bishop Ryan Catholic Secondary School
Hamilton, ON
06.2022

Skills

  • Quality Control
  • Stock Management
  • Task Delegation
  • Employee Motivation

Languages

English
Native or Bilingual

Affiliations

  • HTMSA Student Association Brand Ambassador

Certification

Smart Serve Certified- 2022

Timeline

Restaurant Hostess

Valentinos Restaurant
06.2022 - 10.2022

Keyholder/Cashier Team Lead

Bulk Barn
05.2020 - 06.2023

Cashier

Bulk Barn
10.2019 - 05.2020

Bachelor of Commerce - Hospitality And Tourism Management

University of Guelph

High School Diploma -

Bishop Ryan Catholic Secondary School

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Olivia Infanti