Olivia Imrie
Minesing,Ontario
Summary
Friendly professional with 6 years experience overseeing guest matters with respect and confidence. Handles administrative, operational and guest areas to ensure quality service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Services Associate
Vetta Nordic Spa
08.2023 - 04.2024
- Interacted with customer service team and other departments to deliver consistent, exceptional service to all guests.
- Followed health and safety protocols.
- Promptly and efficiently maintained flow of phone calls, emails and voicemails and responded to them in timely manner.
- Resolved guest questions and concerns in a courteous manner.
- Welcomed guest and gave orientation to cover important rules and answer questions to ensure positive guest experience.
- Maintained and updated guest records.
- Coordinated massage and spa bookings for guests.
Guest Services Supervisor
Snow Valley Ski Resort
11.2019 - 04.2024
- Hired and trained new employees, demonstrating the best methods for following health and safety practices and efficiently serving guest.
- Monitored team performance to ensure customer service standards were consistently met.
- Handled guest complaints and offered immediate solutions to the issues to maintain high guest satisfaction rates.
- Managed day-to-day operations of cash handling, scheduling staff and overseeing the teams working abilities.
- Welcomed and assisted guests by gathering information pertaining to their requests and questions.
- Maintained accurate records of product inventory, guest information, and liability waivers for seamless operations.
- Reviewed guest and employee feedback and promptly resolved complaints and/or concerns.
- Supported team members by offering constructive feedback and guidance as needed.
- Collaborated closely with other departments and staff members to meet guest needs and provide best possible experience.
Eyelash Extension Technician
Lashes By Liv
06.2022 - Current
- Sought professional training in eyelash extension application in order to open my own small business.
- Use social media platforms to promote services.
- Addressed any client concerns promptly and professionally, ensuring total satisfaction with their experience.
- Sanitized and sterilized equipment to maintain a safe and clean working environment.
- Handled scheduling efficiently, maximizing appointment availability while avoiding overbooking or double-booking situations.
- Explained the process to new guests to increase confidence in the procedure.
- Evaluated client needs and recommended services to achieve desired results while maintaining lash health.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained a clean, organized and relaxing work station, ensuring a comfortable and sanitary environment for clients.
- Successfully manage budgeting in regards to business financial goals.
Education
High School Diploma -
Barrie North Collegiate
Barrie, ON06.2023
Skills
- First Aid Training
- Smart Serve Certificate
- Complaint Management
- Team motivation
- Listening Skills
- Exceptional communication
- Administrative Skills
- Guest engagement and assistance
- Time Management
Volunteer Experience
- Huronia Rotary Club - volunteer at Teach Your Kid to Fish Day, Huronia for Habitat
- Springwater Township Summer Camp - volunteer counselor
- Seniors Wish shopper and gift wrapper
- Christmas Cheer warehouse volunteer
- Barrie Blood Bank Volunteer/Ambassador
Certification
- Smart Serve, Smart Serve Ontario - 1 Year
- Standard First Aid with AED/CPR Level A, Action First Aid - 1.5 years
- Certified Eyelash Technician, Redwood Beauty College - 2 years
- Certified Eyebrow Technician, Lashes by K - 1 year
Timeline
Guest Services Associate
Vetta Nordic Spa
08.2023 - 04.2024
Eyelash Extension Technician
Lashes By Liv
06.2022 - Current
Guest Services Supervisor
Snow Valley Ski Resort
11.2019 - 04.2024
High School Diploma -
Barrie North Collegiate
- Smart Serve, Smart Serve Ontario - 1 Year
- Standard First Aid with AED/CPR Level A, Action First Aid - 1.5 years
- Certified Eyelash Technician, Redwood Beauty College - 2 years
- Certified Eyebrow Technician, Lashes by K - 1 year
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