Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Olivia Hughes

Santa Clarita

Summary

I am a very determined, hard working, and communicative person. I am committed to the betterment of the company I work for and myself. I learn quickly and work well under pressure. Anything I put my mind to will be accomplished. I enjoy creating a connection with my team members and guests to ensure a smooth and engaging work environment. I have an eye for detail, am outgoing, and have a great motivation for success.

Overview

2025
2025
years of professional experience

Work History

  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.

Manager

Wood Ranch
02.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Built high-performing teams through effective recruitment, onboarding, and talent development
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Quality Leader

Woodranch Valencia
10.2021 - Current
  • Fielded customer complaints and rectified service issues.
  • Appraised customers' requirements and worked to maintain high satisfaction.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Server Trainer

Woodranch
09.2021 - Current
  • Educated waiters on menu, memorization strategies and how to convey information clearly.
  • Trained new employees on service standards and menu items to improve onboarding processes.

Server

Woodranch Valencia
03.2021 - Current
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.

Server

Bostons Gourmet Pizza
11.2020 - 09.2021
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Provided exceptional service to high volume of daily customers.

Education

College of The Canyons
Valencia, CA

High School Diploma -

Swartz Creek High School
Swartz Creek, MI
06.2019

Skills

  • Problem resolution
  • Operation monitoring
  • Engagement
  • Training & Development

Languages

Spanish
Limited Working

Timeline

Manager

Wood Ranch
02.2022 - Current

Quality Leader

Woodranch Valencia
10.2021 - Current

Server Trainer

Woodranch
09.2021 - Current

Server

Woodranch Valencia
03.2021 - Current

Server

Bostons Gourmet Pizza
11.2020 - 09.2021

High School Diploma -

Swartz Creek High School

College of The Canyons

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Olivia Hughes