Olivia Hopps
Summary
Responsible professional skilled at making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Bartender/Server
High Prairie Inn 7 Suites
High Prairie
06.2026 - 07.2026
- Maintained cleanliness and organization of the bar area.
- Redeemed patron VLT slips and dispensed accurate cash amounts.
- Performed maintenance and unjammed VLT machines as required.
- Assisted in inventory management and restocking supplies.
- Prepared and served a variety of beverages to customers.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Effectively multitasked within a fast-paced environment.
- Balanced daily registers and generated sales reports for management.
- Checked identification cards for proof of age prior to serving alcoholic beverages.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Resolved customer complaints in a professional manner.
- Processed payments accurately and efficiently with POS system.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Performed opening and closing duties including restocking supplies.
- Took and processed food and drink orders accurately and efficiently.
- Communicated effectively with kitchen staff to ensure timely order delivery.
- Developed positive relationships with regular customers through friendly conversation.
- Assisted other wait staff members in times of heavy customer traffic.
- Checked back with customers throughout meal service to ensure satisfaction.
- Organized and rolled silverware to enhance dining area readiness. and set up food stations and dining areas to prepare for next shift or large parties.
- Served alcoholic beverages responsibly in accordance with laws.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Front Desk Attendant
High Prairie Inn & Suites
High Prairie
06.2026 - 07.2026
- Handled guest inquiries and resolved issues promptly and professionally.
- Processed payments from customers for room charges and incidentals.
- Counted previous night's VLT deposits and balanced lounge and front desk tills with safe to ensure accurate financial reporting.
- Conducted nightly audits and performed bookkeeping activities to maintain balanced accounts.
- Maintained accurate records of room availability and reservations in the system.
- Processed payments and issued receipts using hotel management software.
- Collaborated with housekeeping to ensure room readiness for incoming guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting the check-in process.
- Updated reservation systems with customer information and reflected room changes to ensure accurate bookings.
House Keeper/Temporary Camp Supervisor
Avid Energy Services
High Prairie
01.2026 - 05.2026
- Cleaned and sanitized guest rooms following established protocols and standards.
- Worked a 10 day on 10 day off schedule, residing in camp when on shift.
- Facilitated laundry services by efficiently washing, drying, and folding linens to maintain cleanliness standards.
- Operated cleaning equipment such as vacuums and floor scrubbers safely and effectively.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Used cleaning chemicals following proper guidelines.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Engaged positively with clients and guests to enhance their experience during daily duties.
- Compiled weekly reports using Microsoft Office.
- Supervised camp guests in manager's absence to uphold safety protocols and ensure compliance with camp regulations.
Cashier
High Prairie Liquor Store
High Prairie
03.2025 - 01.2026
- Assisted customers in selecting products and making informed purchasing decisions.
- Stocked shelves and organized merchandise to maintain store appearance and accessibility.
- Ensured compliance with local laws regarding alcohol sales and safety regulations.
- Maintained cleanliness and organization of the store environment for customer satisfaction.
- Managed cash register operations and processed customer transactions efficiently.
- Reviewed driver's licenses and other forms of ID to ensure proof-of-age, refusing sales to anyone under 18.
- Minimized product loss with proper rotation and handling of bottles, cans and cases.
- Monitored shoplifting activity within the store premises.
Cashier
Red Apple Stores
High Prairie
04.2024 - 02.2025
- Assisted customers in locating products and answering inquiries promptly.
- Greeted customers in a friendly and professional manner.
- Stocked shelves and maintained a neat and organized sales floor.
- Followed company policies regarding payment methods, discounts, refunds.
- Processed customer transactions efficiently and accurately at busy retail locations.
- Monitored sales promotions to ensure accurate pricing and product placement.
- Reported damaged items and incorrect pricing to supervisor.
- Met physical requirements with regular standing, lifting, and reaching to move heavy boxes and full merchandise racks.
- Counted cash at the end of shift and prepared bank deposits.
- Maintained store security by monitoring customers' activities within the store premises.
- Checked customers' IDs to verify age for restricted purchases. for age-restricted purchases such as Lottery or cigarettes.
Cashier
Pops Home Hardware and Building Centre
High Prairie
08.2022 - 04.2024
- Operated cash register, processing customer transactions and handling returns.
- Operated point-of-sale terminals efficiently to process orders quickly.
- Bagged or packaged purchases and wrapped gifts.
- Assisted customers in selecting tools and materials for home improvement projects.
- Managed special orders, coordinating with suppliers to fulfill customer requests promptly.
- Provided information on special orders, warranties and delivery options.
- Displayed promotional signage throughout the store to attract customers' attention.
- Stocked shelves with merchandise to ensure product availability. with merchandise from the storeroom or warehouse.
- Completed daily paperwork such as invoices, receiving documents and shipping labels.
- Adhered to safety policies when handling hazardous materials or operating machinery.
Education
Some College (No Degree) - Intro To Funeral Service And Embalming
Mount Royal University
Calgary07-2026
High School Diploma -
E.W. Pratt High School
High Prairie, AB05-2024
Skills
- Bar equipment operation
- Food running
- Strong multitasking
- Clear and effective communication
- Dependability and reliability
- Physical stamina
- Heavy lifting
- Data entry
- Microsoft office
- Professional appearance
- Patience and tolerance
Certification
- AGLC Lotto Learn certificate of completion Ticket Terminal Training Basic Course August 19th, 2024
- AGLC Proserve Liquor Staff Training Certificate of completion April 4th, 2025
- AGLC Reel Facts VLT Staff Training Certificate of completion June 16th, 2026
Timeline
Bartender/Server
High Prairie Inn 7 Suites
06.2026 - 07.2026
Front Desk Attendant
High Prairie Inn & Suites
06.2026 - 07.2026
House Keeper/Temporary Camp Supervisor
Avid Energy Services
01.2026 - 05.2026
Cashier
High Prairie Liquor Store
03.2025 - 01.2026
Cashier
Red Apple Stores
04.2024 - 02.2025
Cashier
Pops Home Hardware and Building Centre
08.2022 - 04.2024
Some College (No Degree) - Intro To Funeral Service And Embalming
Mount Royal University
High School Diploma -
E.W. Pratt High School