Summary
Overview
Work History
Education
Skills
Timeline
Generic
Olivia Hickman

Olivia Hickman

Antioch

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

6
6
years of professional experience

Work History

Medical Receptionist

California Dermatology Care
09.2023 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Improved workflow efficiency, organizing back-office supplies and equipment.
  • Assisted with medical coding and billing tasks.
  • Processed medical insurance claims and payments.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.

Behavior Technician Volunteer

VBA
01.2023 - 09.2024
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
  • Enhanced client progress by implementing individualized behavior intervention plans.
  • Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
  • Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
  • Developed and implemented reinforcement systems to encourage positive behaviors.
  • Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
  • Trained clients to apply appropriate social skills and behavior modification techniques.
  • Supported families in understanding and managing challenging behaviors, promoting consistency across environments.
  • Charted on each patient daily.
  • Assisted with special events and programs.

Customer Service Representative

Ashley Furniture Homestore
07.2021 - 09.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Stocked, tagged and displayed merchandise as required.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Night Shift Supervisor

Jack in the Box
10.2020 - 08.2022
  • Resolved conflicts among team members in a timely manner, promoting a cohesive and efficient working environment.
  • Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
  • Observed each team member to carry out duties and provided constructive criticism.
  • Developed strong communication channels between day and night shifts, facilitating seamless handovers at the beginning and end of each shift.
  • Kept guest and work areas clean, organized, and sanitized per established standards.
  • Monitored food quality and service levels to maximize kitchen and dining area performance.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Reduced food waste by implementing proper inventory tracking and storage practices.

Medical Administrative Assistant Externship

Back On Track Physical Therapy
12.2021 - 05.2022
  • Aided in minimizing cancellations by conducting consistent appointment reminder calls to patients ahead of scheduled visits.
  • Supported the maintenance of accurate electronic medical records by inputting information quickly and accurately throughout the day.
  • Managed inventory levels of office supplies, placing orders when required to maintain optimal stock levels for daily operations.
  • Reduced potential errors with thorough verification of patient demographic data during each visit.
  • Assisted in reducing wait times by effectively coordinating patient flow within the clinic.
  • Improved office organization by maintaining a well-ordered filing system for confidential patient documents.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Assisted with medical coding and billing tasks.

Cashier

Burger King
09.2019 - 10.2020
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.

Education

Certificate -

Contra Costa Medical School
Antioch, CA
05-2022

Bidwell High School
Antioch, CA
01-2021

Skills

  • Front desk operations
  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Office administration
  • Microsoft office
  • HIPAA compliance
  • Insurance verification
  • Records management
  • Medical billing
  • Insurance claims
  • Cash handling
  • CPR certified
  • Critical thinking

Timeline

Medical Receptionist

California Dermatology Care
09.2023 - Current

Behavior Technician Volunteer

VBA
01.2023 - 09.2024

Medical Administrative Assistant Externship

Back On Track Physical Therapy
12.2021 - 05.2022

Customer Service Representative

Ashley Furniture Homestore
07.2021 - 09.2023

Night Shift Supervisor

Jack in the Box
10.2020 - 08.2022

Cashier

Burger King
09.2019 - 10.2020

Certificate -

Contra Costa Medical School

Bidwell High School

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Olivia Hickman