Olivia Hensley
Rancho Cucamonga
Summary
Dedicated A+ Medical Billing and Coding graduate with a strong passion for the healthcare field. Seeking an opportunity to contribute to the success of a reputable company. Proven track record in delivering exceptional customer service and a drive to achieve business objectives. Committed to continuous learning and professional growth. Eager to join the right organization that values personal development. Seeking a challenging position to make a meaningful impact on business success. Demonstrated ability to work independently, prioritize tasks effectively, and maintain focus on achieving desired outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Retail Merchandiser
Disneyland resorts
05.2022 - 11.2023
- Cashier
- Customer service
- Stock
- Count money
- Guest services
- Mobile checkout
- Call leads for important stuff
- Team leader
Medical Call Center Representative
Alta med
06.2021 - 03.2022
- Answer calls
- Schedule appointments
- Look at charts
- Referrals
- Medication refills
- Talk to patients that have mental health problems
- Transferring calls to different departments
- Make sure the patient has a discloser on their chartHIPPA
- Secure chats when Covid test see if they have insurance or see if they are a cash patient
- I have call center experience I take 400 calls a day
Brand Associate
Old Navy
11.2020 - 12.2020
- Seasonal position
- Folding clothes
- Stock check
- Customer service
- Rewards program
Retail/Merchandising
Disneyland Resort
07.2015 - 05.2018
- Resolved customer complaints
- Handled cash register
- Ensured that the guests were satisfied with their purchase
- Maintain a clean checkout area
Education
Associate's degree - Medical Administration assistant
Ultimate Medical Academy
Tampa, Florida02.2025
Associate - Medical Billing and Coding Externship
American Career College
Ontario, CA03.2019
AA degree - Management
ICDC College
Culver City, CA03.2019
High School Diploma - undefined
Etiwanda High School
Etiwanda, CA06.2004
Skills
- Adjustments
- Billing
- CMS
- Coding
- CPT
- Excel
- HIPAA
- ICD
- MEDICAL INVOICING
- Medicare
- Microsoft Word
- Outlook
- Patient Billing
- Posting
- PowerPoint
- Windows XP
- Word
- Medical Billing
- Medical Coding
- Medical Insurance
- ICD-10
- Medical Records
- Merchandising
- Medical Office Experience
- Microsoft Excel
- CPT Coding
- Customer Service
- Medical Scheduling
- ICD-9
- Hospital Experience
- Microsoft Office
- Microsoft Outlook
- Retail
- Cashier
- Medical Terminology
- Insurance Verification
- Data Entry
- EMR Systems
- Physiology Knowledge
- Healthcare
- Anatomy Knowledge
- Transcription
- Epic
- Phone Etiquette
- Patient Care
- QuickBooks
- Auditing
- English
- Call center
- HCPCS
- Clerical experience
- Medical receptionist
- Typing
- Expert
- Filing
- Customer support
- Communication skills
- EHR systems
- Cerner
- Cash register
- Cash handling
- Guest services
- Retail sales
- Google Docs
- Front desk
- Help desk
- Microsoft Access
- Hospitality
- Sales
- Medical terminology
- ICD coding
- Windows
- Early childhood education
- Data management
- Computer skills
- Office experience
- CPT coding
- Medical collection
- Clinic
- Telemarketing
Certification
Driver's License
Additional Information
I have got awards from work being a good person and helping all the guest in the park at Disneyland. Being on top of stuff.
Willing To Relocate
- Anaheim, CA
- West Covina, CA
- Rancho Cucamonga, CA
Awards
Dean list, 05/01/24, I have all A's in my classes and I push myself to be on the top in school.
Personal Information
Authorized To Work: US
Timeline
Retail Merchandiser
Disneyland resorts
05.2022 - 11.2023
Medical Call Center Representative
Alta med
06.2021 - 03.2022
Brand Associate
Old Navy
11.2020 - 12.2020
Retail/Merchandising
Disneyland Resort
07.2015 - 05.2018
Associate - Medical Billing and Coding Externship
American Career College
AA degree - Management
ICDC College
High School Diploma - undefined
Etiwanda High School
Associate's degree - Medical Administration assistant
Ultimate Medical Academy
Similar Profiles
Jacqueline ChapmanJacqueline Chapman
Central Communications at Disneyland ResortsCentral Communications at Disneyland Resorts
Noah MenjivarNoah Menjivar
E- Ticket F&B Concierge at Disneyland ResortsE- Ticket F&B Concierge at Disneyland Resorts
Arthur Jimenez JrArthur Jimenez Jr
Custodial Shift Supervisor at Disneyland ResortsCustodial Shift Supervisor at Disneyland Resorts
Rudy SantizoRudy Santizo
Forklift Operator at Crane Worldwide LogisticsForklift Operator at Crane Worldwide Logistics
Raymond GarciaRaymond Garcia
Warehouse Associate at Parts AuthorityWarehouse Associate at Parts Authority