Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Olivia Hengst

HR Professional
Calgary

Summary

HR professional with a strong focus on team collaboration and achieving positive results. Skilled in talent acquisition, employee relations, and performance management. Adaptable and reliable, excelling in dynamic environments and driving organizational success. Known for effective communication, problem-solving, and fostering positive workplace culture.

Overview

1
1
year of professional experience
2
2
Certifications

Work History

Human Resource Associate

Alstar Group of Companies
06.2025 - Current
  • Lead full-cycle recruitment and onboarding processes for office and field-based roles, ensuring a seamless candidate experience through job posting creation, applicant coordination, pre-employment testing, and onboarding package preparation.
  • Maintained accurate and compliant HR records, overseeing safety certification tracking, employee documentation, system updates, and interdepartmental transfers to support workforce planning and organizational efficiency.
  • Provided comprehensive employee support throughout the lifecycle, including preparing offer letters, administering benefits (Canada Life, Manulife, HSA), managing short-term disability claims, and coordinating employee recognition initiatives.
  • Served as a key point of contact for apprenticeship and training programs, guiding applicants, addressing inquiries, and collaborating with external regulatory bodies (e.g., AIT) to ensure program compliance and clarity.
  • Delivered responsive, front-line HR support to internal departments, including responding to general HR inquiries, assisting with disciplinary processes, generating HR/safety reports for leadership, and supporting ongoing policy adherence.

Business Operations Intern

Reliance Home Comfort
04.2024 - 09.2024
  • Used Excel and accounting software to track daily revenue, reconcile expenses, and compile weekly sales reports for internal review.
  • Scheduled service appointments, coordinated technician dispatch, and maintained accurate calendars for the operations team.
  • Conducted vendor and client research to support procurement decisions and streamline supply chain communication.
  • Drafted and formatted service documents, proposals, and internal memos to support operations and client communication.
  • Handled front-line customer interactions, resolving scheduling conflicts and service concerns with professionalism and prompt follow-up.

Education

MBA - Human Resources & Labour Relations

University of Lethbridge
Lethbridge, Alberta
05.2001 -

Skills

  • Diversity and inclusion
  • Organizational development
  • Employee relations
  • HR policies
  • Talent acquisition
  • Workforce planning

Certification

CPHR Certification

Timeline

Human Resource Associate

Alstar Group of Companies
06.2025 - Current

Business Operations Intern

Reliance Home Comfort
04.2024 - 09.2024

CPHR Certification

01-2024

First-Aid Training

06-2023

MBA - Human Resources & Labour Relations

University of Lethbridge
05.2001 -

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