Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Olivia Helpard

Lantz,NS

Summary

I am a well-rounded, self-directed, and excellent candidate for admission to the Doctor of Dental Surgery Program at Dalhousie University. I am an accomplished Pharmacy Assistant Level II with a proven track record at Guardian Pharmacy LLC, excelling in patient care delivery, teamwork collaboration, the mentorship of others, and pharmacology knowledge. As an expert in insurance billing and compound preparation, I have significantly enhanced pharmacy efficiency and patient satisfaction. My solid problem-solving abilities and commitment to confidentiality strengthen my ability to mentor staff and manage complex customer inquiries. Such skills and experience, in addition to my academic performance, shadowing experiences with dentists and dental hygienists, participation in sterilization procedures at Victoria Court Dental, and community service, are assets in a future dentistry professional and evidence of my commitment and passion to pursue study and a career in this field.

Overview

9
9
years of professional experience

Work History

Pharmacy Assistant Level II

Guardian Pharmacy LLC
07.2017 - Current


  • Answer telephones and provide information about order status, store hours, and pharmacy procedures.
  • Greet customers and respond to questions with friendly, knowledgeable assistance.
  • Demonstrate professionalism and empathy when handling sensitive patient situations, always preserve confidentiality.
  • Bill prescriptions through insurance plans and receive and place inventory orders.
  • Package prescriptions and assemble blister packs
  • Data entry prescriptions from physicians and other prescribers
  • Train and mentor other new staff members
  • Make ten different pharmacy compounds.
  • Speak with physicians, patients, and sales representatives, as well as insurance plan providers, about patients' prescriptions and inquiries
  • Keep the pharmacy counter and related areas clean, neat, and organized.

Food Service Worker

Bitars Restaurant
06.2015 - 06.2017
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported other team members during peak hours, ensuring smooth operations and minimal customer wait times.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Education

Bachelor of Science - Biology Major And Psychology Minor

Saint Francis Xavier University
Antigonish, NS
05-2025

High School Diploma -

Hants East Rural High School
Milford, NS
06-2021

No Degree - Middle School

Riverside Education Center
Milford NS
06-2017

Skills

  • Patient Management and Care Delivery
  • Patient Education and Advocacy
  • Problem-Solving Skills
  • Team Collaboration
  • Confidentiality and Workflow Optimization
  • Following Safety Protocols, Practices and Policies
  • Staff Mentoring, Coaching, and Training
  • Patient Interviewing
  • Pharmacy and Customer Electronic Records Management
  • Pharmacology Knowledge and Drug Inventory Control
  • Insurance Billing
  • Prescription and Compound Preparation

Languages

English
Full Professional
French
Limited Working

Timeline

Pharmacy Assistant Level II

Guardian Pharmacy LLC
07.2017 - Current

Food Service Worker

Bitars Restaurant
06.2015 - 06.2017

Bachelor of Science - Biology Major And Psychology Minor

Saint Francis Xavier University

High School Diploma -

Hants East Rural High School

No Degree - Middle School

Riverside Education Center
Olivia Helpard